Jackpot.com Casino Review

The player from the United Kingdom had won £185.11 during a game. However, the casino had logged the player out for safer gambling protocols and when the player had logged back in, the winnings had not been added to the balance. Despite having contacted customer support, the issue had remained unresolved. The player had been unable to provide any supporting evidence of the winnings, such as screenshots or videos. We had asked the player to provide such evidence, but he could not. As a result, we were not in a position to confront the casino and the complaint had been rejected due to a lack of evidence.

The player has provided all required documents to the casino, but the withdrawal of £565 remains pending. The player states a lack of customer support and no response to emails. The complaint was resolved as the player received his money from the casino.

The UK-based player had sought a refund of £295 deposited on a casino site. Despite having verified the account with necessary documents and having an active Gamstop, their request for account closure and deposit return had been refused. The player had provided all the requested information, including Gamstop registration and casino correspondence. However, it was discovered that the personal information on the casino account did not fully match the Gamstop registration. We suggested the player contact Gamstop directly since it's a third-party organization with authority over the issue.

The player from the United Kingdom is enquiring about a refund since deposit limits haven’t been enforced. The case was closed since the deposit limit was enforced, but only with different settings than he was used to from other casinos.