Jackpot.com Casino - Player’s struggling to withdraw her winnings.

Quiero cobrar lo ganado y jackport word no tiene ninguna instancia que uno pueda cobrar ,he depositado he jugado ,pero para cobrar no puedo ,no creo que se esten burlando de uno ,que no corresponderia ,uno sabe que para ganar debes invertir ,pero tambien recibir lo que uno gana ,solo te hacen que tu juegues ,para que haci tu lo ganado literalmente se quede para el casino ,favor repuesta a mi queja

Dear Karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your win accumulated with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hola mira nose que es verificacion KYC???

Nadien me a informado el pok ko puedo retirar mis ganancia ,yo tuve que buscar la forma de reclamar ,hasta al casino jackport word ,me cumique por instragram,y su respuesta es darme una pagina de internet la cual no resulta.

Lo otro a que te refieres con bono activo ,es que yo haya depositado por jugar ,si haci es

Una consulta que pasa si yo sigo jugando y sigo aumentando mis ganancias??????

Thank you, Karen, for your reply.

KYC verification (known as Know Your Client), is the process whereby a business verifies the identity of its clients and assesses their suitability, along with the potential risks of illegal intentions towards the business relationship. The term can also refer to the bank regulations and anti-money laundering regulations that govern these activities. This is a standard procedure in the vast majority of casinos.

Did you activate any promotional offer when you deposited funds into your account?

Aaa si es haci si ,a mi para hacer ingreso ,me solicitaron todos mis datos he incluso para hacer depositos ingrese un tarjeta bancaria.con respecto a que si active alguna oferta promocional creo que 2 veces lo hice , con su respectiva compra o deposito,por lo demas jackport word siempre esta ofreciendo ofertas promocionales

Thank you very much, Karen, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Karen,

I looked at your complaint and will do my best to help you. I would like to invite Jackpot.com Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hola bueno como dije anteriolmente yo baje la app de jackport word casino ,lo cual ingrese mis datos personales mas una tarjeta para poder general deposito para jugar ,llegue a un monto varias veces ,la cual ganaba y perdia ,lo cual seguia jugando y ahora tengo un monto que quiero retirar ,pero jackport word ,no tiene ninguna instancia para que los jugafores puedan retirar lo ganado ,solo pwrmite que uno siga jugando ,y la verdad haci como uno juega y invierte el monto que sea ,y gane o pierda uno asume ,pero cuando uno gana tambien es valido querer cobrar.lo cual no he podido realizarlo

Dear Karen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.