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When reviewing and assessing Jackpot.com Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Jackpot.com Casino has a High Safety Index of 8.1, which makes a recommendable option for most players in terms of fairness and safety. Keep reading our Jackpot.com Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Jackpot.com Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Jackpot.com Casino review, we extensively examined and analyzed the Terms and Conditions of Jackpot.com Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based upon our estimates and collected information, we consider Jackpot.com Casino a small to medium-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Jackpot.com Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Jackpot.com Casino has landed a High Safety Index of 8.1. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: According to our records, Jackpot.com Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Jackpot.com Casino.
Terms and Conditions of Jackpot.com Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Jackpot.com Casino during our review.
Player complaints submitted about Jackpot.com Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found no relevant complaints about this casino.
Jackpot.com Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
So far, we have received only 5 player reviews of Jackpot.com Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Jackpot.com Casino is owned by Lottomatrix Operations Limited and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Jackpot.com Casino has been granted a gambling license in Texas.
Payment methods, win and withdrawal limits
Jackpot.com Casino supports 7 payment options. This includes: Skrill, VISA, Mastercard, VISA Debit, American Express, Discover, ACH.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
USD 2,000 per day
No win limit
USD 14,000 per week
USD 60,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Jackpot.com Casino in the table below.
Language
Website
Customer support
Live chat
English
Spanish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Jackpot.com Casino, managing your account, withdrawals, or other matters. Jackpot.com Casino has a good customer support, judging by the results of our testing.
Casino games and slots available at Jackpot.com Casino
Jackpot.com Casino offers these types of casino games: .
Casino games from 0 game providers are offered. This includes .
Bonuses and codes offered by Jackpot.com Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Unfortunately, we currently do not have any bonus offers from Jackpot.com Casino in our database.
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Games
Show all
No slots
No roulette
No blackjack
No betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Types of games
No slots
No roulette
No blackjack
No betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Language options
English website
All languages
(2)
All website languages
EnglishSpanish
English customer support
All languages
(2)
All customer support languages
EnglishSpanish
No live chat
Game providers
Positives
Mobile casino application for Android
Lottery is available
Simple and clean website design
Negatives
Not all of the terms and conditions are translated to the language option provided on the website
This is a place to share experience with Jackpot.com Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I signed up for this site with the promotion of spend £15, played roughly £20-22 to win £30, bonus of 100 spins did not load so withdrew £30 on Saturday night, emailed customer service had spins applied the day after. From which i won £5 so in total i have 2 confirmations of withdrawal process 1 for just over £30 and one for just over £5. Yesterdays £5 win has finally showed up today. But no sign of my first withdrawal of £30 that i won and had confirmed on 23/03/25. Tried going on site to get assistance only to find my account has been blocked. Emailed them last night to have no response. Emailed them again this morning still no response and no sign of the withdrawal that was confirmed on 23/03/2025 for the £30 winnings and the account is still blocked now. I have also left them a very negative review on trustpilot. Keep away unless you like dealing with headaches and chasing these up to get blanked. My personal rating is 0 stars. Worst online casino experience i have had just wanted to warn others.
Bonus Didnt Load
Withdrawals needed chasing up- still waiting for £30 withdrawal after emailing them
Customer service very slow to respond to issues.
Casino blocks account without warning and getting hold of them is a nightmare.
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
None this casino doesn’t deserve any positive mentions
Absolutely no positives
Nice games
I don’t have any positives
Holding withdrawals even though they have all my personal information
Jackpot.com Casino
Dear Player,
Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.
Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.
We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.
Thank you and best regards,
Jackpot.com Customer Experience Team
H2D1-886452-886452
Unregistered user
• 3 years ago
Oh dear dear, that’s a first time I have experience like this. Asked me to send verification documents- I did! I live in Northern Ireland for over 10years but my nationality is Lithuania, because was born there. And they start questioning me why my passport/nationality is not matching country where I logged in from etc. Is casinos now are making racist comments? Disgusted! Waiting on my withdrawal now with sadness and hurt feelings how can someone can treat people like this 😢
Good casino
Not good customer service
Safety Index explained
Safety Index of Jackpot.com Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot.com Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.1/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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