Jackpot.com Casino Review

Name: Jackpot.com Casino Review
Item: Jackpot.com Casino
Rating: 6.4

Casino closed

Jackpot.com Casino has been closed and no longer operates.

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6.4/10Safety Index Below average by Casino Guru

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Jackpot.com Casino Review

Casino closed

Jackpot.com Casino has been closed and no longer operates.

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Show company details

Owner Lottomatrix Operations Limited

Established 2016

Estimated annual revenues

< $1,000,000

Licensing Authorities

Texas

OverviewUser reviews4Safety Index explainedDiscussion1

Casino closed

Jackpot.com Casino has been closed and no longer operates.

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Jackpot.com Casino Review

When reviewing and assessing Jackpot.com Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Jackpot.com Casino scored a Below average Safety Index of 6.4, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Keep reading our Jackpot.com Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – Jackpot.com Casino fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Jackpot.com Casino review, we extensively examined and analyzed the Terms and Conditions of Jackpot.com Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Jackpot.com Casino is one of smaller online casinos based on our estimates or collected information. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Jackpot.com Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, Jackpot.com Casino has attained a Below average Safety Index of 6.4. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: According to our records, Jackpot.com Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Jackpot.com Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of Jackpot.com Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpot.com Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Jackpot.com Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found no relevant complaints about this casino.

Jackpot.com Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 4 player reviews so far.. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Jackpot.com Casino is owned by Lottomatrix Operations Limited and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

Jackpot.com Casino has been granted a gambling license in Texas.

Payment methods, win and withdrawal limits

Jackpot.com Casino supports 7 payment options. This includes: Skrill, VISA, Mastercard, VISA Debit, American Express, Discover, ACH.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
USD 2,000 per day	No win limit
USD 14,000 per week
USD 60,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Jackpot.com Casino in the table below.

Language	Website	Customer support	Live chat
English
Spanish

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Jackpot.com Casino, managing your account, withdrawals, or other matters. Jackpot.com Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Jackpot.com Casino

Jackpot.com Casino offers these types of casino games: .

Casino games from 0 game providers are offered. This includes .

Bonuses and codes offered by Jackpot.com Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Unfortunately, we currently do not have any bonus offers from Jackpot.com Casino in our database.

Games
Show all

No slots

No roulette

No blackjack

No betting

No video poker

No bingo

No baccarat

No jackpot games

No live games

No poker

No craps

No keno

No scratch cards

No eSports betting

No crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

No live chat

Game providers

Positives

Mobile casino application for Android
Simple and clean website design
Lottery is available

Negatives

Not all of the terms and conditions are translated to the language option provided on the website
Fees associated with some deposit methods

Interesting facts

Medium sized casino popular in American continent

Author & Guarantor: Endri Kaleshi Last updated: 27 Apr 2023 Anything incorrect or missing? Let me know

Jackpot.com Casino bonuses

Browse all bonuses offered by Jackpot.com Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Jackpot.com Casino

This is a place to share experience with Jackpot.com Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

karenatkins1974

Apprentice

United Kingdom

• 4 months ago

This is probably one of my favorite casinos they always fix problems very quickly

withdrawals are fast
Problems resolved fast
Nice selection of games

Searching for a game can be more or less impossible in the Search bar

Jassyjoo12

Advanced Novice

United Kingdom

• 1 year ago

So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.

None this casino doesn’t deserve any positive mentions
Absolutely no positives
Nice games
I don’t have any positives

Holding withdrawals even though they have all my personal information

Jackpot.com Casino

Dear Player,

Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.

Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.

We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.

Thank you and best regards,

Jackpot.com Customer Experience Team

H2D1-886452-886452

Unregistered user

United Kingdom

• 2 years ago

Oh dear dear, that’s a first time I have experience like this.
Asked me to send verification documents- I did! I live in Northern Ireland for over 10years but my nationality is Lithuania, because was born there. And they start questioning me why my passport/nationality is not matching country where I logged in from etc.
Is casinos now are making racist comments?
Disgusted!
Waiting on my withdrawal now with sadness and hurt feelings how can someone can treat people like this 😢

Good casino

Not good customer service

Safety Index of Jackpot.com Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot.com Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.4/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Jackpot.com Casino and related casinos (13)

13All0Opened0Not solved6Solved7Rejected

Complaints directly about Jackpot.com Casino

Case closed Our verdict

Other

Disputed amount: £3,000

Player’s registration and deposit allowed despite GamStop.

The player from the United Kingdom complained that the casino had allowed them to register and deposit despite being registered with GamStop. We informed the player that GamStop operates independently and suggested they contact GamStop directly for resolution. The player was also advised to follow the casino's dispute process and, if necessary, contact the UKGC. The complaint was closed as it fell outside our ability to assess due to GamStop's independent operation.

Read moreRead less

Submitted: 28 Jun 2024

Case closed Our verdict

Player stopped responding

Disputed amount: £1,000

Player’s winnings haven’t been received yet.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player later confirmed receipt of the withdrawal but mentioned that her account was restricted due to night gambling, preventing further withdrawals. She reported a lack of response from the casino regarding this restriction. The complaint was ultimately rejected as the player failed to respond to further inquiries from us.

Read moreRead less

Submitted: 04 May 2024

Case closed Our verdict

Insufficient evidence from player

Disputed amount: £185

Player's winnings have not been credited to the account.

The player from the United Kingdom had won £185.11 during a game. However, the casino had logged the player out for safer gambling protocols and when the player had logged back in, the winnings had not been added to the balance. Despite having contacted customer support, the issue had remained unresolved. The player had been unable to provide any supporting evidence of the winnings, such as screenshots or videos. We had asked the player to provide such evidence, but he could not. As a result, we were not in a position to confront the casino and the complaint had been rejected due to a lack of evidence.

Read moreRead less

Submitted: 28 Nov 2023

Resolved Our verdict

Case closed

Disputed amount: £565

Player's withdrawal is delayed with no communication from casino.

The player has provided all required documents to the casino, but the withdrawal of £565 remains pending. The player states a lack of customer support and no response to emails. The complaint was resolved as the player received his money from the casino.

Read moreRead less

Submitted: 29 Sep 2023

Case closed Our verdict

Other

Disputed amount: £295

Player's request for refund and account closure denied.

The UK-based player had sought a refund of £295 deposited on a casino site. Despite having verified the account with necessary documents and having an active Gamstop, their request for account closure and deposit return had been refused. The player had provided all the requested information, including Gamstop registration and casino correspondence. However, it was discovered that the personal information on the casino account did not fully match the Gamstop registration. We suggested the player contact Gamstop directly since it's a third-party organization with authority over the issue.

Read moreRead less

Submitted: 01 Sep 2023

Resolved Our verdict

Case closed

Disputed amount: £160

Player is struggling to complete account verification.

The player from the UK is experiencing difficulties withdrawing her winnings, due to incomplete account verification. The player confirmed the issue was resolved.

Submitted: 29 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: ??

Player is requesting a refund.

The player from the United Kingdom is enquiring about a refund since deposit limits haven’t been enforced. The case was closed since the deposit limit was enforced, but only with different settings than he was used to from other casinos.

Read moreRead less

Submitted: 23 Dec 2022

Case closed Our verdict

Player stopped responding

Disputed amount: £700

Player's withdrawal was canceled.

The player from the UK is struggling to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 13 Dec 2022

Case closed Our verdict

Unjustified complaint

Disputed amount: £600

The player's deposit limit was not set correctly.

The player's deposit limit was not set correctly as he was able to deposit higher amount of money. The complaint was closed as the player lost his balance.

Submitted: 06 Jul 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $4,800,000 CLP

Player’s struggling to withdraw her winnings.

The player from Chile is experiencing difficulties withdrawing her winnings. Player stopped responding.

Submitted: 27 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: £400

Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

The player from United Kingdom has been registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits.

Submitted: 29 Jan 2021

Resolved Our verdict

Case closed

Disputed amount: £500

Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

The player from United Kingdom has registered with Gamstop (Self-Exclusion scheme). However, the casino accepted player’s deposits.

Submitted: 09 Jan 2021

Resolved Our verdict

Case closed

Disputed amount: €700

Player’s requesting his deposit to be returned.

The player from Austria has deposited funds into his account. Subsequently, he closed his account and requested a refund of his last deposit. The player informed us that his problem was resolved.

Submitted: 02 Apr 2020

Show more complaints (+3)