Endri is one of our precious casino analysts and complaint specialists, making sure that our data about online casinos are up to date and none remains off our database. Endri is a positive-minded and proactive individual with excellent administrative, managing, learning, and communication skills. He...
Endri is one of our precious casino analysts and complaint specialists, making sure that our data about online casinos are up to date and none remains off our database. Endri is a positive-minded and proactive individual with excellent administrative, managing, learning, and communication skills. He...
Not all of the terms and conditions are translated to the language option provided on the website
Fees associated with some deposit methods
Jackpot.com Casino Review
To find out what Jackpot.com Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
The review data forms the basis for our Safety Index score, which is our way of rating how safe and fair an online casino is. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. With a High Safety Index of 8.1, Jackpot.com Casino is a solid pick for players. It scores well for fairness and safety. Keep reading our Jackpot.com Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Jackpot.com Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Jackpot.com Casino review, we extensively examined and analyzed the Terms and Conditions of Jackpot.com Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based upon our estimates and collected information, we consider Jackpot.com Casino a small to medium-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Jackpot.com Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Jackpot.com Casino has landed a High Safety Index of 8.1. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: According to our records, Jackpot.com Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Jackpot.com Casino.
Jackpot.com Casino T&Cs reviewed
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We did not find any unfair or predatory rules in the Terms and Conditions of Jackpot.com Casino during our review.
Complaints from Jackpot.com Casino players
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We have found no relevant complaints about this casino.
Jackpot.com Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 4 player reviews so far. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Jackpot.com Casino is owned by Lottomatrix Operations Limited and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Jackpot.com Casino has been granted a gambling license in Texas.
Payment methods, win and withdrawal limits
Jackpot.com Casino supports 7 payment options. This includes: Skrill, VISA, Mastercard, VISA Debit, American Express, Discover, ACH.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
USD 2,000 per day
No win limit
USD 14,000 per week
USD 60,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. The language and support options at Jackpot.com Casino are shown in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Jackpot.com Casino, account problems, withdrawals, or other issues, it holds significant value for us. The customer support at Jackpot.com Casino came across as good in our tests.
Casino games and slots available at Jackpot.com Casino
Jackpot.com Casino offers these types of casino games: .
Casino games from 0 game providers are offered. This includes .
Jackpot.com Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Unfortunately, there are no available bonus offers from Jackpot.com Casino in our database at the moment.
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Lottomatrix Operations Limited
Established
2016
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot.com Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoSmall to medium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Jackpot.com Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 0
Not Available: 15
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with Jackpot.com Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
• 1 year ago
Very bad payouts very low rates and also very bad costumer service non of them works here idk why providers or gambling commission allows such websites to play they games totally money laundering of them especially all the Malta websites does this !
Nothing good
No available chat they never answering
They withdrawals takes like 5 working days which is ridiculous for such website which has providers like this
The telephone number which they providing are fake
Am afraid if this website have been lucky from providers mostly money sucker
Very low payouts on online casino
Costumer service very rude and absolutely not care for the players
Spend 320 I did withdrawl of 50 quid and it’s second day I haven’t got them !
Scam alert 🚨
• 1 year ago
I signed up for this site with the promotion of spend £15, played roughly £20-22 to win £30, bonus of 100 spins did not load so withdrew £30 on Saturday night, emailed customer service had spins applied the day after. From which i won £5 so in total i have 2 confirmations of withdrawal process 1 for just over £30 and one for just over £5. Yesterdays £5 win has finally showed up today. But no sign of my first withdrawal of £30 that i won and had confirmed on 23/03/25. Tried going on site to get assistance only to find my account has been blocked. Emailed them last night to have no response. Emailed them again this morning still no response and no sign of the withdrawal that was confirmed on 23/03/2025 for the £30 winnings and the account is still blocked now. I have also left them a very negative review on trustpilot. Keep away unless you like dealing with headaches and chasing these up to get blanked. My personal rating is 0 stars. Worst online casino experience i have had just wanted to warn others.
Bonus Didnt Load
Withdrawals needed chasing up- still waiting for £30 withdrawal after emailing them
Customer service very slow to respond to issues.
Casino blocks account without warning and getting hold of them is a nightmare.
• 3 years ago
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
None this casino doesn’t deserve any positive mentions
Absolutely no positives
Nice games
I don’t have any positives
Holding withdrawals even though they have all my personal information
Jackpot.com Casino
Dear Player,
Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.
Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.
We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.
Thank you and best regards,
Jackpot.com Customer Experience Team
• 4 years ago
Oh dear dear, that’s a first time I have experience like this. Asked me to send verification documents- I did! I live in Northern Ireland for over 10years but my nationality is Lithuania, because was born there. And they start questioning me why my passport/nationality is not matching country where I logged in from etc. Is casinos now are making racist comments? Disgusted! Waiting on my withdrawal now with sadness and hurt feelings how can someone can treat people like this 😢
Good casino
Not good customer service
Discussion
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