HomeOnline CasinosJackpot.com Casino UK Review
Jackpot.com Casino UK Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (13)
  • Neteller
  • Skrill
  • PaySafeCard
  • Mastercard
  • VISA
  • Sofort Banking
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for GBP
Lottomatrix Operations Limited
2016
< $1,000,000
OverviewBonusesUser reviews4Safety Index explainedDiscussion5Payment methods13
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Jackpot.com Casino UK Review

Our independent casino review team has taken a detailed look at Jackpot.com Casino UK in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Although Jackpot.com Casino UK scored an Above average Safety Index of 7.4, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Continue reading our Jackpot.com Casino UK review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Jackpot.com Casino UK

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Jackpot.com Casino UK, we thoroughly read and reviewed the Terms and Conditions of Jackpot.com Casino UK. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Considering our estimates and the factual data we have collected, Jackpot.com Casino UK appears to be a small to average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we know, no relevant casino blacklists include Jackpot.com Casino UK. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

In our comprehensive review of all relevant aspects, Jackpot.com Casino UK has attained an Above average Safety Index of 7.4. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are aware, Jackpot.com Casino UK is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Jackpot.com Casino UK.

Jackpot.com Casino UK Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpot.com Casino UK to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Jackpot.com Casino UK

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

Jackpot.com Casino UK user feedback and reviews

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

So far, we have received only 4 player reviews of Jackpot.com Casino UK, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Jackpot.com Casino UK company data and licenses

Jackpot.com Casino UK is owned by Lottomatrix Operations Limited and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

Jackpot.com Casino UK has a gambling license issued by United Kingdom Gambling Commission in United Kingdom.

Win and withdrawal limits, payment options

Jackpot.com Casino UK accepts deposits via 13 payment methods. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, Sofort Banking, Trustly, PayPal, Neosurf, Maestro, Fast Bank Transfer, MuchBetter, ApplePay.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Jackpot.com Casino UK.

Language Website Customer support Live chat
English Yes Yes Yes

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Jackpot.com Casino UK, account management, withdrawal process, etc. We would say Jackpot.com Casino UK has an average customer support based on the responses we have received during our testing.

Jackpot.com Casino UK slots and casino games

Jackpot.com Casino UK has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.

Games from 23 casino game providers are available. This includes NetEnt, Playtech, Apricot (Microgaming), Blueprint Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, iSoftBet, Eyecon, Booming Games, Tom Horn, Inspired Gaming, Slingo, Pirates Gold Studios, Synot Games, Wizard games, Bally Wulff, Spinberry, Skillzzgaming, G Games, Instant Win Gaming (IWG), Betixon, Ruby Play.

Bonuses and codes offered by Jackpot.com Casino UK

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. However, we are sorry to inform you that there are currently no bonus offers from Jackpot.com Casino UK in our database.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (13)
  • Neteller
  • Skrill
  • PaySafeCard
  • Mastercard
  • VISA
  • Sofort Banking
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for GBP

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
Scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
English live chat

Game providers
Show all (23)

  • NetEnt
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • Tom Horn
  • Quickspin
  • Eyecon
  • Red Tiger Gaming
CASINO SCREENSHOTS
jackpot.com_casino_uk_homepage_desktop
jackpot.com_casino_uk_game_gallery_desktop
jackpot.com_casino_uk_homepage_mobile
jackpot.com_casino_uk_game_gallery_mobile

Positives

  • Phone support available
  • Customer support available on Facebook
  • Unlimited withdrawals

Negatives

  • Live chat support is not available 24/7
  • No welcome casino bonus available

Interesting facts

  • Only for UK residents
  • Casino's main focus is Lotteries and Scratchcards
Author & Guarantor: Mária Buvalová Last updated: 20 Aug 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Jackpot.com Casino UK bonuses

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User reviews (4)

User reviews of Jackpot.com Casino UK

This is a place to share experience with Jackpot.com Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

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• 7 months ago
This is probably one of my favorite casinos they always fix problems very quickly
  • withdrawals are fast
  • Problems resolved fast
  • Nice selection of games
  • Searching for a game can be more or less impossible in the Search bar
• 1 year ago
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
  • None this casino doesn’t deserve any positive mentions
  • Absolutely no positives
  • Nice games
  • I don’t have any positives
  • Holding withdrawals even though they have all my personal information
Jackpot.com Casino UK
Dear Player,

Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.

Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.

We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.



Thank you and best regards,

Jackpot.com Customer Experience Team
• 2 years ago
Oh dear dear, that’s a first time I have experience like this.
Asked me to send verification documents- I did! I live in Northern Ireland for over 10years but my nationality is Lithuania, because was born there. And they start questioning me why my passport/nationality is not matching country where I logged in from etc.
Is casinos now are making racist comments?
Disgusted!
Waiting on my withdrawal now with sadness and hurt feelings how can someone can treat people like this 😢
  • Good casino
  • Not good customer service
Safety Index explained

Safety Index of Jackpot.com Casino UK explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot.com Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.4/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Jackpot.com Casino UK and related casinos (13)

13All0Opened0Not solved6Solved7Rejected

Complaints directly about Jackpot.com Casino UK

Show more complaints (+3)
Discussion

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