Jackpot.com Casino - Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

I signed up to jackpot casino and played approximately £500 and won £100 I then tried to cash in but couldn’t it kept on pending so I spoke to someone on chat as I noticed when looking more into the site that they’re on gamstop so I explained that I was on gamstop and that I shouldn’t have been allowed to even play on there site so have requested my money all back

As I had a win of £100 they paid that and cancelled my account then asked for my gamstop ref number and put it on a ticket number so I’m still waiting to hear off them but also told them I was informing yourselves to see if this can be resolved more quickly

Regards

John H***

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, could you please forward the casino link? The one that you have opened the complaint under (https://www.jackpots.ch/) accepts players from Switzerland only and doesn’t operate under UKGC license.

Secondly, we will contact the casino and ask for their cooperation, but, before we do that, please forward your Gamstop registration along with casino cashier history. My email address is petronela.k@casino.guru.

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, John, for your reply. I have changed the casino.

Could you please advise how long ago you've registered with the Gamstop and forward your registration?

Could you forward it, please?

Could you forward it, please?

Thank you very much, John, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Hello John.

I am sorry to hear about your troubles.

If you are used the same personal details as GAMSTOP registration, the casino should not allow you to register.

I would like to invite the casino representative into the case.

Please explain to us where was the problem and why John was able to register.

Hello

Thankyou to Jackpot.com who have now just agreed to pay me all of the money I played on there site within the next 72 hours

Also a big Thankyou to yourselves for taking this case on for me and helping with this being resolved

Many Thanks

John Howell

Dear John,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.