Jackpot.com Casino UK - Player's withdrawal is delayed with no communication from casino.

My name is kavish and idk inhave already provided all documents but they guys dont reply to emails and there customer support is trash and they have holded my withdraw of 565£ i dont know why and doesnt even give a explanation i need my money

Hello kavishgupta70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot.com Casino UK. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear kavishgupta70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry this complain was closed

Now they guys have took my money 1550£ its been 3 days no resposes from them and my money is stuck showing pending from last 3 days

its been solved thanks

Dear kavishgupta70,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru