Jackpot.com Casino - Player's withdrawal was canceled.

Hi, I signed up to jackpot.com yesterday and deposited using my Debit Mastercard I managed to win £700 and sent my ID and had an email to say my account had been successfully verified. The withdrawal was in pending and when I looked today it shows as cancelled. I went onto chat and they told me they can’t send it to my card as some banks recognise it as a fraud.. never heard as much rubbish. They told me to try an e wallet but non accept my card type so the only other option is bank transfer and I have been told to email them which I have done as a complaint. I have been using online casinos since they began and know this sort of tactic to try to get you to spend the withdrawal money. I have a few screen shots below. When I updated my payment method to bank transfer which is the only way to set it as the withdrawal method it charged me 10p they say they will let me k ow if successful.. I’m fully aware what they are trying to do and have read some abysmal reviews on the internet about exactly the same problem .. also they are registered with a valid UK licence

Dear Hilty123, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you managed to request a withdrawal via bank transfer? Is the request still active or has it been canceled?

Looking forward to hearing from you.

Best regards, 

Kristina

Unfortunately after I made the complaint as they had cancelled the withdrawal and put the £800 back on my account and I had no way of withdrawing (the only option that was there to choose was debit card which they had told me they could t do) I have gambled the £800 away. Funnily enough 10 minutes after my balance was £0 I got an email saying they required a copy of my bank statement showing my IBAN number etc… I now want my deposits returned as they should not have allowed me to deposit via that method if they could not use it as a withdrawal method.

Thank you for your reply, Hilty123. Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost deposits or winnings. We would really like to help, but it is impossible this time.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close this complaint. Thank you in advance for your reply and understanding.

Dear Hilty123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.