The player from Austria has deposited funds into his account. Subsequently, he closed his account and requested a refund of his last deposit. The player informed us that his problem was resolved.
Jackpot.com Casino - Player’s requesting his deposit to be returned.
Amount: €700
Jackpot.com Casino
Safety Index:Above averageSafety Index
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7.5
Jackpot.com Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello dear casino guru team,
Unfortunately, communicating with jackpot.com is difficult. The chat is not always busy. And not really a big help. Above all, there is no way to contact the finance department.
I deposited 600 and 200 on March 29th and lost them.
This can of course happen if you don't set a loss limit.
I then tried again to deposit 700 euros with Trustly, after I reached the daily limit, it was rejected as an immediate execution. Now the DEPOSIT was processed as a bank transfer which I could not stop.
On the same day I set a deposit limit of 20 euros per day and closed the account.
Now I have the problem that the 700 euros was transferred to jackpot.com, I have tried several times to reach the finance department, but the chat just stops me.
I want jackpot.com to transfer the 700 euros back to my bank account. The account is blocked at my request and there is a deposit limit.
Please help
Automatic translation:
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4 years ago
Dear Wolfgang,
Thank you very much for submitting your complaint and forwarding the receipt. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we do that, please could you forward me the email in which you have requested your account to be closed? My email address is petronela.k@casino.guru. Additionally, please understand, as you have sent funds to your account 3 days ago only, the casino will need some time to process your refund. This means that it may take some time before your money appears in your account. Nevertheless, I believe we will be able to help you to resolve this issue soon. Thank you in advance for your reply.
Best regards,
Petronela
Public
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4 years ago
Translation
I closed the account directly in the casino via the casino system and set a deposit limit there. Due to the deposit limit, the payment would normally have to be posted back to my bank account. I think the casino is already working properly, but mails are simply not answered.
Accessibility very bad ....
Edited
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4 years ago
Thank you very much Wolfgang for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
