IceCasino - The player's withdrawal is delayed.

WELCOME. THE PROBLEM IS TO PAY OUT SOME OF THE MONEY I WON AT ICECASINO.

THE AMOUNT OF WINNING WAS A SIGNIFICANT, I DID NOT KNOW ABOUT CASINOS AND FRIENDS ADVISED ME TO ORDER A PAYOUT SEVERAL TIMES. THAT'S WHAT I DID, ON APRIL 19, I RECEIVED THE PAYMENT OF ABOUT 4.9K EURO. THE NEXT PART I COLLECTED ON MAY 3. AROUND 10K EURO. MONEY WON I ORDERED FOR MIFINITI. PAYMENT ORDERED ON MAY 3, IN THE AMOUNT OF APPROXIMATELY 5K EURO. MY PAYMENT SINCE MAY 3, HAS NOT CHANGED THE STATUS, IT HAS BEEN MORE THAN 20 DAYS AND EVERY TIME I WRITE TO ICE SUPPORT, I RECEIVE A MESSAGE ... THAT I HAVE TO WAIT. NO ONE WILL REPLY ANSWERS TO ME WHEN MY DREAM HAPPENED BECAUSE I HAVE A SON WHO DOESN'T WALK AND I PAID AN ADVANCE FOR LEG SURGERY IN BERLIN. BY MAY 30, I HAVE TO PAY ANOTHER PART OF THE MONEY, I DON'T KNOW WHAT TO DO IN THIS CASE, I'M BREAKDOWN BECAUSE MONEY AND THE SURGERY DATE WILL FAIL DAY.THE WON WAS MY HOPING THAT SON WOULD START WALKING. PLEASE DEAR GOR FOR HELP IN THIS MATTER. THANK YOU VERY MUCH. THE SITUATION CONCERNING THE ICE CASINO ACCOUNT Player ID: 43909775 kasiabinan@wp.pl

Hello vulkanvegass58,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

WELCOME. My ice casino account has been verified since April 19, 2023. during this time I had 1 win but I divided it into parts, I was paid twice. FROM MAY 4TH I WAIT FOR PAYMENT UNTIL TODAY. CONTACT WITH SUPPORT I HAVE EVERY 2 DAYS. AS I ASK WHEN I CAN GET A PAYMENT, I ALWAYS READ THAT PLEASE WAIT. THE WIN WAS FROM A BONUS CODE DEPOSIT

Dear vulkanvegass58

Can you confirm some of the money was received today?

Thank you!

We do advise using bank transfer was such large amounts.

Kind regards

Hello ice casino and Mr. Guru. Yes, I confirm the receipt of payment and immediately ordered the rest of the winnings. The money saved my hopes. Now, may my son's operation be successful. THANK YOU VERY MUCH ICE..

Thank you vulkanvegass58 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick