The player from Lithuania has had his account blocked due to suspected VPN use to access the casino website.
IceCasino - Player's account was suspended.
Amount: €1,700
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 19h 43m 0s
Case summary
4 hours ago
Public
Public
4 hours ago
Dear Aukse123,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please confirm that you have not used a VPN or IP-masking software to access the casino website?
Do you have any other evidence besides your airline tickets confirming your stay in Japan and Belgium, for example, utility bills or hotel receipts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Aukse123 has 6d 19h 43m 0s to reply
