IceCasino - Player's account was suspended.

Dear Aukse123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that you have not used a VPN or IP-masking software to access the casino website?

Do you have any other evidence besides your airline tickets confirming your stay in Japan and Belgium, for example, utility bills or hotel receipts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Aukse123

Thank you for the complaint.

Can you please specify your player ID, since we were unable to find your account via the e-mail provided at CasinoGuru

Regards

Dear IceCasino representative,

Thank you for getting in touch with us and requesting more information from the player.

Dear Aukse123,

Could you please forward me the emails from customer support regarding your stays abroad along with your replies? My email address is veronika.l@casino.guru. Thank you for your cooperation.

Thank you very much, Aukse123, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Aukse123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask IceCasino for their help in resolving this complaint. We would like to know why was the player's account suspended and what can we do to help resolve this issue.

Thank you!