The player from Brazil experienced account deletion on Ice Casino reportedly without reason, even though his account was verified. Despite assurances about the withdrawal being processed, it has been returned, and the casino is unwilling to pay despite his attempts to communicate. The complaint was rejected as the player stopped responding.
IceCasino - Player's account closed without repayment.
Amount: 1,000 R$
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Translation
Hello, my name is Thiago!! My account has been unreasonably deleted from Ice Casino!! My account is verified! What's worse, they told me my withdrawal would be processed after a few days and even with my account deleted, the money would still be credited!! Now, I sent a message in the casino's chat and my withdrawal has been returned and they don't want to pay me!! I have all the screenshots and all the evidence!! I want my withdrawal which is my right!! ID 48139056
Automatic translation:
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8 months ago
Hello priethiagoo123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why was your casino account deleted? Did you use any bonus to accumulate your casino balance? When was the last time you contacted the casino and did they specify the exact reason of the denied payment? Please forward the communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
Hi, I contacted the casino on the 8th!! No bonus, just real money earned fairly!! The casino said to wait for my withdrawal to drop!! But on the 7th it went back to ice's account and now they refuse to pay!! Apparently there is no problem with my account, I didn't do anything, I'm an exemplary player!! I just want my money, which is rightfully mine to the player!!
Automatic translation:
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7 months ago
Hello all
According to our records, the account is not blocked and fully verified, all the withdrawals are confirmed.
Kind regards
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7 months ago
Hello priethiagoo123
Could you please confirm that the issue has been resolved?
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