IceCasino - Player claims that payment has been delayed.

i was submitted my payout options which is GCASH and also i was submitted all of my documents. a governemnt issued identifications and now i was withdrawing my money from ny ice casino accpunt which is 13,600.00 i want to withdraw the 10,000.00 but its not its always rejected and now i was tried again to wothdraw the 10,000.00 i dont know what to do then now and i dont know if i can still get my money 😭😭😭😭😭 i even deposited thousands of amounts to play slot games but why is is i have having hard time to withdraw my money from my gaming account which is the oce casino. please help me guys.

Dear juniorvelez04121987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear juniorvelez04121987,

Have you received your withdrawal from the casino yet?

Dear juniorvelez04121987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.