HunnyPlay Casino - Player's attempts to close the account has been declined.

I have problems with the ONLINE game and in their casino they do not want to close my account, they tell me that it is decentralized and that they do not close it and I have problems with the ONLINE game.

Dear Xotin36,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please clarify the dispute value of $400? Is this the amount you currently have in your account?

Additionally, if there is any other important communication between you and the casino, please forward it to kristina.s@casino.guru

Thank you very much in advance for your reply.

Best regards,

Kristina

Noo that is the amount that I entered since I have been telling them to block my account because I have a disease with the ONLINE game and they do not close it for me. I am desperate as it is causing me an even bigger problem than I have.

This casino is profiting from my illness.

Please help me since they don't block my account and I'm going bankrupt. I seriously need to close this account. They are profiting from the problem of a sick person with online gambling.

I seriously request the closure and the return of the money please. Yesterday it's €200 more and I'm already at €600 if they don't close my account they're going to ruin me. help me

Please help me they don't close my account and they are ruining me please I ask. 🙏🙏

Thank you for your replies, Xotin36. I am sorry, but this is not a traditional online casino where you create an account and the casino can easily close it after your request. Unfortunately, it is sometimes impossible to self-exclude an account from anonymous casinos. Especially when the casino works just by connecting your wallet to make deposits and withdrawals without the need to create a real player's account. I am afraid that we are not able to help you further with this case. I can only recommend that you don't play in anonymous casinos in the future to avoid situations like this.

Please, do not hesitate to let me know if there is anything else I could do for you, otherwise I will be forced to close this complaint.

You mean it can't be closed? And if I have this problem?

It can't be closed because there is no account that could be closed, since you only connect your wallet and play. This is not a traditional casino where you register, create an account, and have to pass the verification. The whole point of an anonymous casino is that you play without such a process. I understand that this is not ideal, but this casino has no way to recognize you and stop you. You can only block your payment method, or try blocking the website altogether.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.