Heybets Casino - Withdrawal of player's winnings has been delayed.

Folgendes Problem,

ich bin Streamer auf Twitch.com , Kick.com und dachte mir lasst uns mal eine neue Casino Seite ausprobieren die mir Vorgeschlagen wurde, Grund dessen war unter anderem die "Instant Auszahlung" da ich nicht gerne auf mein Geld Warte, da man ja wenn man Geld einzahlt auch nicht das Casino aufs Geld warten lässt sondern die erhalten es ja auch sofort.

Daraufhin habe ich 6000 Dollar Gewonnen und war Ansich zufrieden mit dem Casino was gestört hat das der Support überhaupt nicht Antwortet bzw ewig dauert bis er überhaupt schreibt.

Dann wurde mir erklärt das es durch das Wochenende zu Verzögerungen kommen kann, dann habe ich das akzeptiert Mittlerweile ist das Wochenende vorbei und ich habe nichts erhalten.

Deshalb möchte ich die Leute Warnen den Betrug sollte nicht gefödert werden. Mal sehen ob es Ihnen die 6000 Dollar Wert waren einen so großen Streamer wie mich zu canceln.

Liebe Grüße

Dear HighRollerStream,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Egal wie viel es kostet werde es bezahlen um Gerichtlich gegen Heybets vorzugehen,

also werde euch dabei Unterstützen.

Grüße

Hey there, everyone! 👋

My name is Max and I'm the Head of Support at Heybets. Happy to jump in here to help.

I can not see the exact time when the player has submitted the complaint but from what I can see it has been on Monday, May 15th.

The player has requested a withdrawal of 57.05 LTC (~$5,000) on Monday, May 15th at 1:53 GMT Time. So it seems that the complaint has been submitted on the same day. (I attached a screenshot)

While most of our withdrawals in crypto are instant, it can happen in a few instances that withdrawals take a bit longer especially when the player (as it happened in this case) used a deposit bonus.

Also, I can see that after requesting the withdrawal the player declined the withdrawal to have it back in his balance and continue playing with it. 🍀

Best regards,

Max

Hello everyone,

Thank you very much Max for providing more details regarding this case.

HighRollerStream, is it true that you canceled your withdrawal to continue playing? Could you please clarify how much money you currently have in your casino account? Are you planning to withdraw your winnings?

Die wollten doch nie das Geld auszahlen deshalb habe ich es einfach Verspielt weil mir klar war das Sie nix auszahlen aber ich Streame ja jeden Tag und da bekommen es 1000 von Nutzer mit das ich sage das es Betrüger sind. Alles gut ihr könnt hier den Fall Schließen in meinen Augen sind das Betrüger.

I am sorry to hear that you have lost your winnings. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.