HomeComplaintsHeaps O Wins Casino - Player’s withdrawal has been delayed.

Heaps O Wins Casino - Player’s withdrawal has been delayed.

Amount: A$106

Heaps O Wins Casino
Safety Index:Below average
Submitted: 11 Aug 2023 | Case closed : 18 Aug 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Texas has waited over two months for a withdrawal of $106.

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1 year ago

I've been waiting for over 2 months for $106 withdrawal. This is ridiculous

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1 year ago

Hello Onthebrink,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Heaps O Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Thank you for responding I went back into the game and canceled the withdrawal and made a complaint with the support department told him it was ridiculous. But I'm more worried about the other two complaints I have in one is for $1,700 and the other is for five grand. I'd like to close this complaint. My other two complaints are for one of heaps of wins sister casinos. It's called sector 777

Edited
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1 year ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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