The player from Germany is experiencing difficulties withdrawing his winnings. The player confirmed the issue was resolved.
GreenSpin Casino - Player's withdrawal requests are canceled.
Amount: €1,240
GreenSpin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I've been trying to reach the casino for days. Unfortunately you don't have a live chat. When I write a message via the contact form there is no reply and when I write directly to support@greenspin.bet I get an automatic reply that the recipient's inbox is full. Someone there must have noticed that no new e-mails are coming in.
Because I registered on the casino site more than 1 year ago and unfortunately I no longer have access to my e-mail address with which I registered, I cannot understand why my withdrawal requests are repeatedly canceled. Since I unfortunately have no way of contacting the casino's support as described above, I unfortunately have to open this conflict.
Automatic translation:
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1 year ago
Dear vidwalllucas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions so I better understand the situation.
Do I understand correctly you had previously opened another account in the casino and currently you are using a different one? Could you please explain if the casino provided any feedback about your withdrawal requests whatsoever? Did you accumulate your winnings using a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Dear Thomas,
I only have one account at this casino. I deleted the e-mail address created with this account about 1 year ago (the casino account was created before the deletion). In March of this year I then logged in there because I still knew the login data. I deposited using a bonus code. I should have been credited with 75% bonus and 100 free spins. However, I only got the free spins that I couldn't use. So this is real money. Unfortunately, my main problem here is that I cannot reach the casino support in any way. The e-mail account always sends me an automatic reply that the inbox is full. The money is in my account only the withdrawal requests are always rejected. Since I can't read e-mails because the e-mail address no longer exists, I'm really at a loss. Many thanks for the help!
Automatic translation:
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1 year ago
Dear vidwalllucas,
Did you try to restore the closed email inbox with the email provider? Do I understand correctly you tried to communicate with the casino using a different email address? What did they reply?
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1 year ago
Translation
Update: finally got to support. They have probably noticed since last week that they cannot be reached by email and have integrated a live chat that is online from time to time. My withdrawal has been approved. I'll give you an update when the money comes in.
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1 year ago
Thanks for the update.
Please let me know about any further development and if you need any additional assistance.
I'll await your reply.
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1 year ago
Translation
To recieve money. The case can be closed.
Automatic translation:
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1 year ago
Dear vidwalllucas,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
