The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.
GreatWin Casino - Player’s withdrawal turned into deposits.
Amount: €1,100
GreatWin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
I attempted to withdraw 300€, but instead of a withdrawal, it was credited as a deposit to the casino (the casino is malfunctioning). I wagered the amount and tried to withdraw again normally, but once more it was treated as a deposit. I do not wish to wager the amount further and would like the opportunity to withdraw my funds, as the casino promised, but the issue remains unresolved! My balance's wagering requirement has not yet been removed!
Automatic translation:
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5 months ago
Dear niilo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GreatWin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your casino account verified?
- Did you achieve your current balance with the help of a bonus?
- Could you please share screenshots that would illustrate the issue more closely?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
My casino account has not been verified because the casino does not require verification at the moment.
I reached my balance with the nonsticky bonus without playing with the bonus money
-Niilo
Automatic translation:
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5 months ago
Do I understand correctly your balance was reduced after you attempted to withdraw your balance from a bonus where wagering wasn't complete?
Did the casino ask you to complete the wagering of the bonus, or has the casino acknowledged any technical difficulties?
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5 months ago
Translation
Greatwin finally accepted the manual withdrawal, issue resolved!
Automatic translation:
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4 months ago
Dear niilo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
