HomeComplaintsGreatWin Casino - Player’s withdrawal has been delayed.

GreatWin Casino - Player’s withdrawal has been delayed.

Amount: €300

GreatWin Casino
Submitted: 08 Aug 2022 | Resolved : 30 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.

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Translation

Hi!!


I've been trying to get my payout for days, I'm always told to clear my browser history, cookies, cache, etc., then it would work, but nothing happens, I'm not redirected when I try to pay out, see attachment! I feel really pissed off!!

Automatic translation:
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Dear raneburgers,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center
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Dear raneburgers,

Have you received your withdrawal from the casino yet?

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Dear raneburgers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Translation

Hi!!


The case has since been resolved, thank you very much for your efforts.GLG.Silvia R***

Automatic translation:
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Awesome news, raneburgers. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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