HomeComplaintsGreatWin Casino - Player’s withdrawal has been delayed.

GreatWin Casino - Player’s withdrawal has been delayed.

Amount: €300

GreatWin Casino
Safety Index:Very high
Submitted: 26 May 2022 | Resolved : 06 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Finland is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Public
Public
1 year ago
Translation

I have made a repatriation on Sunday and it takes 1-3 days to process them. The time is quite ridiculous because those few hundred sums can be credited to the account elsewhere in a couple of minutes. Just explain that some handler is putting me an email after processing a withdrawal. Nothing has been requested and no one has been emailed. Just waiting for the withdrawal to be withdrawn and playing back.

Automatic translation:
Public
Public
1 year ago

Dear JOUNI,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
Public
1 year ago

Dear JOUNI,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
1 year ago
Translation

Yeah it took more than a week to process the withdrawal. The money came to the 2 Min account. I closed my account. Thing okay.

Automatic translation:
Public
Public
1 year ago

Awesome news, JOUNI. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news