The player from Finland is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GreatWin Casino - Player’s withdrawal has been delayed.
Amount: €300
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have made a repatriation on Sunday and it takes 1-3 days to process them. The time is quite ridiculous because those few hundred sums can be credited to the account elsewhere in a couple of minutes. Just explain that some handler is putting me an email after processing a withdrawal. Nothing has been requested and no one has been emailed. Just waiting for the withdrawal to be withdrawn and playing back.
Automatic translation:
Public
Public
2 years ago
Dear JOUNI,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Dear JOUNI,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
