HomeComplaintsGratorama Casino - Player is not able to create a casino account.

Gratorama Casino - Player is not able to create a casino account.

Amount: ??

Gratorama Casino
Safety Index:Below average
Submitted: 31 May 2020 | Case closed : 08 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Portugal has tried to open account unsuccessfully. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

You can't open an account

Automatic translation:
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4 years ago

Dear Eduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you provide more information about what’s going on? What exactly seems to be a problem when you try to open an account? Do you see any message/notification, or the website is blocked for your geolocation? I believe that we will be able to help you to resolve this problem. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Eduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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