The player from Portugal has tried to open account unsuccessfully. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Eduardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you provide more information about what’s going on? What exactly seems to be a problem when you try to open an account? Do you see any message/notification, or the website is blocked for your geolocation? I believe that we will be able to help you to resolve this problem. Looking forward to hearing from you.
Best regards,
Kristina