Goldwin Casino - Casino website seems to be blocked.

I deposited 40 euros and won pretty well. Now the balance is 236 euros. Suddenly, I can't sign in to my account via Chrome or Opera beta.

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The matter seems to have been resolved. The casino had made some upgrades. Yes, they could have reported it. The visa card had also been removed from payment and withdrawal use. I submitted the documents and am waiting for a response from the casino.

Thank you, Markus, for the update. Please keep me informed so we can close the complaint accordingly.

The casino approved my withdrawal yesterday. Admittedly, the money was only 100 euros when it came to playing in that mess. That is, now not very customer-friendly impression. Quite a few other casinos seem to use the same tactics. The player slows down and possibly plays all the money from the game account.

Thank you very much, Markus, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes, it really did. I got 100 euros from the casino. Here, at the same time, I raise another complaint about the Cherry Fiesta casino. This casino really didn’t cost € 720, even if I had a full right to win and redeem. The chat said that I would be contacted once the case was processed. Chat is the only one you can contact. Email messages are not answered. It has been about half a year now, so I will certainly not make my profits. I warn everyone not to get lost on the pages of this casino.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Markus, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Please submit a new complaint about the Cherry Fiesta Casino.