Golden Lady Casino - Player’s withdrawal has been delayed for more than a month.

I made a deposit of $30 on 10/19/23. Completed terms in order to withdraw on 10/20/23 I requested a withdraw of $269

I was informed that it would take 7-10 business days to complete my withdraw

I submitted all required documents that was requested of me. It has now been over 30 days and everytime I chat their customer service rep I am.told "it will just be a few days but please rest assure we are taking care of it and it will be processed soon." I have been more then patient and do not understand why it's taking so long.

Dear nadiam0105,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear nadiam0105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.