The player from the Philippines has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
I am trying to withdraw my funds and suddenly my account was blocked i contacted support and nothing no reply.
Dear kbadiola2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hi thank you for the quick reply I did not know of any kyc verification I just started playing on this online casino the other night I deposited twice and tried to make my first withdrawal today no bonuses were used when playing I just really want my money back please help. If it's any help I have the ID and email from ggbet regarding the withdrawal request.
Thank you
Thank you for your reply, kbadiola2020. Have you received any reply from the casino in the meantime? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you.
Hello all,
According to our records, the withdrawal was successfully received 13.10.2022 05:57:21 (UTC)
Dear kbadiola2020
Can you please confirm?
Thank you in advance!