HomeComplaintsGamblemax Casino - Player’s withdrawal has been delayed.

Gamblemax Casino - Player’s withdrawal has been delayed.

Amount: $172,667

Gamblemax Casino
Safety Index:Very low
Submitted: 07 Jan 2024 | Case closed : 12 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Iowa had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. The player was unresponsive to further inquiries from the Complaints Team, which led to the complaint being rejected due to a lack of information.

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10 months ago

SO I found this "casino" on this website "casino.guru" after had played attempted to cashout and being told that I had to deposit first $50 which I had to borrow and now can't pay back, I was then told that I could pay another $30 in order to be considered a VIP Silver status. I of course just took it at fave value considering I was excited about my wins. but then I realized that I had read earlier somewhere a brief policy on VIP found it. then looked some more. Found the terms and conditions, read them, the VIP POLICY IS CONFLICTING! then it hit me. what a sucker. all of this being said. who really is responsible for the now 12 times that this casino is receiving a negative review on this website....

now I do admit that there is 2 negative looking statements on the card that promotes this casino, (which is in 5th on the new casino dropdown fyi) it seems that this casino has not been fruitful at least for the the ones on this thread, the end of october bare minimum. why was this casino still given the chance to scam another person with casino.guru backing it at all?!?!?!? Casino.GURU although I myself am a sincere fan in practicing ones own due diligence and research ones self. In this case isn't that the reason we visited your site in the first place. especially with the title of GURU within your public name.... If someone weren't absolutely sure; the accusation of conspiracy between the two entities in order to defraud could hold fairly strong. And mind you. I said I said could hold firm and if someone weren't sure the accusation.

Bottom Line what in the heavens are you gaining from continuing to list this alleged scam on your walls as well as PROMOTION OF THE SUPPOSED SCAMS selling points, and advertisements for NDFREESPINS luring in the ignorant ill and none experienced, effectively the INNOCENT just to be robbed of time, energy, HOPE, money, and in im sure a lot of cases the players self esteem and self image. I am already abused and made to look a fool now, I'm sure will continue to eat at my self worth, considering everything else that is wrong in my life. I thought just for a second the increased more than typical sum of digits displayed would so help to get my business back on track, be a significant aspect in my ability to play a adequate and positive roll in my children's lives. finally gain the respect I believe I deserve from my family and peers! Instead I sink lower in my state of depression. Now COMPLETELY broke and broken now that Ive used the last of the funds that I didn't have, (should have been used on necessities) on anything but! which btw was only done with the expectation the soon. within hours I would be repaying the person who loaned me the cash 2 weeks ago with a full belly instead of working to tame this annoyingly loud and painful hungry stomach.

CASINO GURU MY AND I'M SURE MANY OTHERS PAIN & DISCOMFORTS could have been prevented by you! we trusted your site this to have fair, accurate and trustworthy information for these places. In my opinion the FaUlT in my case at least lies directly at your "feet"

what are you going to do to correct, rectify, and prevent any other horror stories pertaining you as well as those who never will? both agencies deserver a NO STAR REVIEW. MIGHT AS WELL BE PARTNERS!

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10 months ago

Dear charlo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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10 months ago

if I may ask, what have you been able to do in the cases before me? if nothing why is this site still promoting even LISTING at bare minimum this perpetual robbery.. Again after being a advocate for the victims earlier to what avail and continuing to promote, is a little like comradery in my opinion.

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10 months ago

Dear charlo,

Have you received your withdrawal from the casino yet?

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9 months ago

Dear charlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

No withdrawal yet

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9 months ago

Well, first of all, I would like to go back to your initial message and your very unfair claims. We at casino.guru have the largest database of online casino reviews - both good and bad casinos, all in one place. Why? The answer is simple - anyone can read reviews about any online casino and make an informed decision to choose a casino that is safe enough to play in based on what they read on our website.

This casino has a very low safety index of 0.7/10.

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I don't know how about you, but if I were a regular player, I would never choose to play in a casino with a safety index this low, and I cannot imagine that any player would see this rating and assume that this casino is safe enough to deposit. Additionally, I am sure you are well aware that we do not force anyone to create an account at any casino that we've reviewed. Therefore I would like to kindly ask you to refrain from any untrue future statements about how we support bad casinos, cause distraction to anyone and everyone, and that we are the reason you are not able to take care of your family. You are a responsible adult and you should know better. Blaming others for your mistakes gets you nowhere.


Now that this is out of the way, I suggest that we focus on the main issue here - delayed payment.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?


Lastly, I would strongly recommend not to deposit any more funds until the issue is sorted. 

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9 months ago

Dear charlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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