The player from Portugal has been waiting for a withdrawal since the 4th of the month and receives repetitive responses that the issue is with the financial department.
Frumzi Casino - Player experiences delayed withdrawal process.
Amount: €1,500
Frumzi Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 46m 57s
Case summary
13 minutes ago
Public
Public
13 hours ago
Translation
I've been waiting for my money since the 4th of this month. Their response is always the same, whether through email or chat; they always say they can't do anything, that it's up to the financial department.
Automatic translation:
Public
Public
3 hours ago
Dear Joaoramos16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
