FEZbet Casino - The player's withdrawal is delayed.

Dear All

On June 14, 2022, I applied for the withdrawal of 1000e for the third time through a bank transfer, contacted the customer service and they said that everything was ok and that I should wait about 3 days and they would send me an email from the financial service.

For two days now I have been writing emails to the user, no one answers?

Please advice?

ALEXANDER

Hello Acamimica,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Pos ...

So far no one has asked me to verify ...

I have been paying via Visa card for several months now, around 4000e, I withdraw for the first time, so I asked the customer service for advice on which transfer to go.

Correspondence with them was about that, they advised me to go through a bank transfer, then they replied that everything was ok and that I would wait about 3 days to receive an email from the financial service ...

Lp

Dear All:

As I understand it, I have to wait another 7 days for a response or payment?

Lp

Hello Acamimica,

If the casino did not ask for a verification and claims that it will be processed, I would wait 1 more week. They can still however request documents from you which you will have to provide in order to receive your payout.

Please keep us updated.

Ok ...

I'll wait, if they ask I'll send them ...

Lp

Postovani

Dobio sam ovaj odgovor od Fezbet casina.

Dear Aleksandar Mitrovic,

'We would like to inform you that your withdrawal request in the total amount of 1000 EUR to bank transfer was rejected.

Please submit a new withdrawal and we will process it as soon as possible.

If you have any additional questions, please do not hesitate to contact us via email support@Fezbet.com or via Live Chat.

Best Wishes,

Fezbet.com Financial Department'

respected...

The casino asked me for verification, I sent the documents and now I'm waiting ...

lp

Hello Acamimica,

Be sure to give it at least a week for the verification to be finished, after that there should be no reason for your withdrawal to get rejected. I will set the timer back at you and please keep us updated in case of any update.

Dear All:

I received an email from the casino that the verification was completed successfully.

Still waiting?

Lp

Dear All:

Please advice, help what's next ...

I received an email from the casino that the verification was successfully completed and that the money will be paid out as soon as possible, as well as that I will receive an email from the finance department when the payment is completed. It's been two days since then and no one is answering?

Lp

Hello Acamimica,

Please keep in mind on of my first post here as it might take a week or more to receive your money after finishing the verification. I'm sure that if the verification was successfull it is only a matter of time before you would receive your payout.

Dear Nick ...

I understand all that now.

But it is very rude that a payment with verification takes 20 days or more ...

Thanks for the answer, I'll wait a little longer ...

Lp

Dear All.

The money has been paid, although you can close the appeal.

Lp

Hello Acamimica,

I'm glad to hear that the money has arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick