FEZbet Casino - Player’s winnings haven’t been received yet.

In Fezbet casino, I was created my withdrawal request on May 5. After 10 days they rejected my withdrawal request without any reason. When i contacted their Chat support they simply said your request was rejected due to unknown reason. And they ended my chat without giving me my complete answer. Then i again contacted the Chat support and they said create withdrawal request again and you will receive funds. When i asked them when will i receive funds after creating second request they told me we don't know when you will receive may be your request rejected again. This casino have not any sense. I don't even know who gave them casino licence, they treat their customers as bad as possible. Please take my money from this fake casino. I can't wait i need my money urgently. I have waited 10 days after my first withdrawal request and now i created second withdraw request. That's why i still need to wait 10 to 15 days for their response and if they reject my request after two weeks what should i do. I can't wait too much. Kindly contact them and i will be very thankful to you. They rejects withdraw requests without any reason and don't reply any emails. They didn't even reply my single email. Moreover, they don't need any verification from me as it is showing in their website you don't need any verification.

Thanks

Dear Rower,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rower,

Have you received your withdrawal from the casino yet?

No, I haven't received yet

Thank you for your reply, Rower. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please advise us on the current status of your withdrawal request? Is it still marked as pending in your casino account?

Dear kristina i have received my withdrawal recently. I am very thankful to you. This was my second withdrawal and i received it after 18 days. I received my first withdrawal after 14 days. Fezbet casino don't able to trust. They only mentally toucher to you on your withdrawals. I have contacted them number of times through email but they don't respond even my single email. Their chat support is like bots and always will said we can not do anything regarding your withdrawal. I am very disappointed from this casino

So, kindly close my case i received my money successfully.

Dear Rower,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru