The player from Brazil received a bonus he didn't want from the casino. We closed the complaint as resolved after the player informed us he was able to withdraw his funds from the casino.
Esportes da Sorte Casino - Player received the wrong bonus.
Amount: 300 R$
Esportes da Sorte Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Esportes da Sorte Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered and was going to make the first deposit in the 100% bonus up to R$300, but I didn't have the promo code. I checked with the support where he told me to go to the betting house's social networks to check the promo code.
I found the GANHE100 promo and made the first deposit of R$300 and to my surprise the bonus was credited to CASINO, but I want to bet on Football and take advantage of Libertadores and Sudamericana.
I spoke with SUPPORT who did not help me transfer the bonus or the reversal of the deposited amount.
I just want to bet on SPORTS, I don't even need a refund. but I would like the bonus in Sports.
How can you help me?
Automatic translation:
Public
Public
1 year ago
Dear gabrielralphi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please explain if the description of the bonus on the casino's social networks was different from what the casino provided to you?
Did you play your deposited amount on the website prior to requesting a refund? Did the casino explain if the refund is possible or not?
Thanks in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Good morning Tomas,
Just yesterday Cassino contacted me through Caio and everything was clarified. This bonus code is not valid for Sports. They canceled the Casino Bonus and I was able to withdraw my money.
Yours sincerely,
Gabriel
Automatic translation:
Public
Public
1 year ago
Dear gabrielralphi,
Thank you for the update and explanation. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
