Energy Casino - Player's withdrawal request is repeatedly declined.

I keep getting declined every time I try to cash out.

From the casino I am told:

Thank you for playing with us.

Unfortunately, your latest withdrawal has been rejected.

We kindly ask you to request your payout once again and provide the correct bank account format, without plus (+) or minus (-) signs.

Thank you for your cooperation in this matter. It is beyond our control.

Do not hesitate to contact us should you have any questions.

Best Regards,

I have already submitted the correct bank account format.

Hello peace1922,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Energy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello.

Thank you for your reply.

Your account has not been verified.

It says "We don't need your identification documents at this time".

Winnings are made using bonuses and meet the wagering requirements.

I spoke with the casino on live chat last night.

content

『Thank you for playing with us.

Unfortunately your latest withdrawal has been rejected.

We kindly ask you to request your payout once again and provide correct bank account format without plus (+) or (-)

Thank you for your cooperation in this matter as it is beyond our control.

Do not hesitate to contact us should you have any questions.

Best Regards,』

I have entered the correct bank account format without the +.

Hello peace1922,

Let's see if the payment will be accepted this time. If still not, I would recommend to use a different payout method if there is any other available for you. Please let me know the outcome of the payment once it's status changed.

Dear peace1922,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.