The player from the US decided she doesn’t want to fulfill the wagering requirements, and she wants her deposit back. She used the cashback option with her payment provider, but the main reason we rejected this complaint is, that she refused to fulfill the wagering requirements, so the casino didn't do anything wrong.
El Royale Casino - Player wishes her deposit to be refunded.
Amount: $50
El Royale Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
El Royale Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Wanted a refund of my original $50 because to withdraw I needed at least $5,636!!!!!
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4 years ago
Dear Deanna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your screen shot and I see that you mentioned chargeback of $50. Before we move further with this case, I would like to know if you’ve already asked your payment provider for cashback or not.
Also, please understand, that playing with a bonus usually comes with some conditions that must be followed and wagering is one of them. In order to receive your winnigs you must fulfill the wagering requirements. I would like to recommend you checking out our article about bonuses. You can find a lot of useful information there regarding playing with the bonus:
https://casino.guru/casino-bonuses
Thank you very much in advance.
Best regards,
Kristina
Public
Public
4 years ago
This place is a hot mess. SO glad my credit card had my back from these SCAMMERS. They run your deposit as a CASH ADVANCE under "misc home furnishings" through CHINA. Got my original $50 deposit back well as the cash advance fees and other fees they charged. This "casino" aka SCAM earned themselves a POOR rating.
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. The casino didn't do anything wrong, because you decided to not fulfill the bonus conditions - wagering requirements.
Please be informed, that when you use the cashback option with your payment provider, it may lead to troubles with depositing in other casinos in the future and they might not accept your deposits.
