Duelz Casino - Player’s withdrawal has been delayed.

Hi

I payed Duelz casino but I win the money

I withdraw £6300 still I didn’t get money in my account and I go mail from Duelz they told to submit proofs and I submitted all proofs driving license ,bank statement and utllit bills and again and again they are asking to submit proof I send it again but they told that

unfortunately, we are unable to process the withdrawal back to your card. This is due to a restriction imposed by NatWest on their card withdrawals from Casino sites.

We understand that this may be an inconvenience for you, and we would like to offer an alternative solution. 

In the meantime, we would like to suggest that you submit a new withdrawal request to your bank account via Open Banking solution "Trustly".

In order to verify the bank account ownership, we require the following document:

Proof of bank account ownership – Copy of a physical document*, the original PDF file** showing your account number and your name as the account holder.

and send all documents perfectly and I login to Duelz casino but I cont chat or play

this was show from they

OuR systeM Has disabled tHe gaMes

ON YOuR accouNt while a review is oNgoing. We will contact you SHORtlY witH further instructions.

and withdrawl trusty to my bank still it’s pending

and I approach to my bank they told that every thing is cleared from my bank

so please kindly help me in this problem

thank you

Dear Nivo9091,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi

I received money from Duelz casino this morning thank you so much 😊 casino guru😍

Dear Nivo9091,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru