The player from Minnesota had been attempting a withdrawal for 2 weeks. Despite having a registered email and sending the required information, the casino claimed her email was not registered and thus had not processed the withdrawal. The player had received confirmation emails from the casino. We attempted to investigate her issue, asking for further details and communication records with the casino. However, the player did not respond to our inquiries within the given timeframe, leading us to reject the complaint due to lack of information.