When reviewing and assessing Luxury Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Luxury Casino scored a High Safety Index of 8.6, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Luxury Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index – Luxury Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Luxury Casino, we have looked closely into the Terms and Conditions of Luxury Casino and reviewed them. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Luxury Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Luxury Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Luxury Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Luxury Casino is related to 42 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Luxury Casino.
Luxury Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Luxury Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Luxury Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 1 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we've given this casino 226 black points in total, out of which 226 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Luxury Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 17 user reviews of Luxury Casino in our database, it has a Bad User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Luxury Casino company data and licenses
Luxury Casino is owned by Casino Rewards and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Luxury Casino holds licenses issued by licensing authorities in these countries or regions: Ontario (iGaming Ontario), Kahnawake (Kahnawake Gaming Commission).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 4,000 per week
No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month
GBP 4,000 per week
GBP 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
NZD 4,000 per week
NZD 16,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Luxury Casino.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
Russian
Japanese
German
24/7
Finnish
Swedish
Italian
Bulgarian
Korean
Czech
Danish
Greek
Ukrainian
French
24/7
Turkish
Polish
Dutch
Hindi
Croatian
Hungarian
Indonesian
Norwegian
Slovenian
Thai
Vietnamese
Chinese
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Luxury Casino, account management, withdrawal process, etc. We would say Luxury Casino has an average customer support based on the responses we have received during our testing.
Casino games and slots available at Luxury Casino
Luxury Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.
Games from 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, PearFiction Studios, Atomic Slot Lab, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.
Bonuses and codes offered by Luxury Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from Luxury Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Luxury Casino bonuses page.
Not all payment methods are available for all countries
Interesting facts
The players must be 19 or over to play in the casino
Basic account interface is available in other languages
Live chat support uses the auto-translate feature for some languages
Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week
Browse all bonuses offered by Luxury Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(17)
User reviews of Luxury Casino
This is a place to share experience with Luxury Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Ok I am so 🥲 i do a money transfer. The recommended way to pay them go in no money. It has left my bank I got a notification that it was deposited. Still no money. Go to live chat they ser that it is the e but don't release it so I can play. They blame it on the internet act proceeds yet I have proof still tell me to wait wait wait it is now 4 hours I could be waiting 24 yet they know I deposited them ney piss poor service.
I will be changing casino once I spend this 50 because they should have contacted their money provider. I should of had my money right away .
There is always a long wait for payment if you are paid at all! Also when you play roulette and you happen to win, they wipe your winnings as if you didn't play! my advice is don't ever visit this casino scammers!
There is always a long wait for payment if you are paid at all!
Luxury Casino
Hi dejansimic989 - I can see your withdrawal took a little longer this time because documents were requested. We list these requirements in our T&Cs which you agreed to on registration at the casino.
After our support staff confirmed the documents were approved, you then began to contact them and abuse them and threaten to sue the casino. This is worth noting for clarity of this complaint. This was not necessary.
AWFUL!! Will give you a hard time trying to withdraw your winnings and hack your account, change the receiving email for the funds, add bonuses even though you do not want them… WON 1000.01$ and they ripped me off!!!!!!
They are so cunning right, you win a big amount of money they do everything in their will to make sure you don’t get it! They definitely don’t keep to their word. They make you send so much verification and once they know everything’s fine they look for something else for you to loose your winnings! They took all my winnings and I didn’t even know!!!!
Frauds!!! Never stick to their word
Scammers!!! They don’t even pay you
Money hungry! They tell you to send all your verification and then after that "your money will not be sent"
Luxury Casino
Hi there, As per the email from risk management, your withdrawal was confiscated for violation of our T&Cs regarding opening multiple accounts and claiming the sign up bonus more than once: Part 5 ('Player's Casino Account') Section 6 of the Casino's Terms and Conditions states as follows; vi. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.
I won $18,000 they never wanted to pay me saying that I already had an account it's over 1 year old PLEASE ONLY CREATE ONE ACCOUNT BE CAREFUL WITH ALL SPAM
j'ai gagner 18000$ il n'ontjamais voulu me payer disant que que j'avais deja un compte il a plus de 1 anATTENTION NE VOUS CREER QU'UN SEUL COMPTE SOYEZ VIGILANT AVEC TOUTE LES SPAMS
NOTHING GOOD
RIEN DE BON
MICROGAMENG
MICROGAMENG
RUSER AND THIEVES
RUSER ET VOLEURS
SPAMS MANY MANY MORE
SPAMS MANY MANY MORE
NO WARNING WHEN CREATING A 2ND ACCOUNT
NO AVERTISSEMENT QUAND ON CRER UN 2E COMPTE
8.9 IT'S WAY TOO MUCH THEY HAVE NOTHING EXTRAORDINARY
8,9 C'EST BEAUCOUP TROP ILS ONT RIEN D'EXTRAORDINAIRE
Luxury Casino
For clarity, the casino advised this user to go to ecogra if they thought the casino was in the wrong, however the player refused. Complaint can be viewed here. https://casino.guru/luxury-casino-the-player-s-winnings-were-voided
Safety Index explained
Safety Index of Luxury Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luxury Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Casino Share has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
25 Jan 2023
Complaints about related Quatro Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Grand Hotel Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Submitted:
29 Mar 2021
Complaints about related UK Casino Club
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Cosmo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Cosmo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Cosmo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
09 Nov 2022
Complaints about related Captain Cooks Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Captain Cooks Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Captain Cooks Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Submitted:
15 Nov 2023
Show more complaints (+20)
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