The player from New Zealand faces a temporary suspension on VIP points redemption for over a month without a provided reason. Despite this issue, they can still make deposits and withdrawals without any problems.
Luxury Casino - Player’s VIP points redemption is delayed.
Amount: NZ$100
Luxury Casino
Safety Index:HighSafety Index
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8.6
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Case opened
Current status
Waiting for Casino Guru to reply
5d 22h 17m 9s
Case summary
yesterday
Public
Public
2 days ago
I have been temporary suspended from the vip points redemption for no reason at all. This has been over a month now and live chat and/or email help desk have not been able to give a timeframe.But I can still deposit and withdrawal as normal I have had 2 withdrawals since and there is no reason to withhold any benefits.
Public
Public
yesterday
Dear Wollygog,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luxury Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is the value accumulated as VIP points directly withdrawable as real money under normal circumstances?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
