- Failed responsibility
- Extremely bad support and complaint handling
- You cant get any answer for your concerns
- They dont care about harm that gambling causes, they allow addicts to use the site
Rated by 21 users
In this review of Lucky Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Lucky Casino scored a High Safety Index of 8.2, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Lucky Casino review to find out more about this casino and determine if it's the right fit for you.
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Lucky Casino, we thoroughly read and reviewed the Terms and Conditions of Lucky Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Lucky Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Lucky Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, Lucky Casino has attained a High Safety Index of 8.2. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Lucky Casino is related to 5 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Lucky Casino.
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucky Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 180 black points in total, out of which 60 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Based on the 21 user reviews of Lucky Casino in our database, it has a Bad User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Lucky Casino is owned by Glitnor Marketing Limited and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Lucky Casino holds licenses issued by licensing authorities in these countries or regions: Sweden (Spelinspektionen), Malta (Malta Gaming Authority).
Lucky Casino accepts deposits via 27 payment methods. This includes: Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, POLi, Trustly, Nordea, Bank transfer, Swish, SEB, Handelsbanken, Swedbank, Danske Bank, ICA Banken, Skandiabanken, Länsförsäkringar, POP Pankki, Säästöpankki, S-Pankki, OP Bank, Alandsbanken, Aktia, OmaSP, VenusPoint, Interac, MuchBetter.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits | Win limits |
---|---|
EUR 1,000 per day | No win limit |
EUR 5,000 per week | |
EUR 25,000 per month |
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Lucky Casino.
Language | Website | Customer support | Live chat |
---|---|---|---|
English | |||
Spanish | |||
Finnish | |||
Swedish |
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Lucky Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Lucky Casino to be good.
Lucky Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Other card games, eSports betting, Other games, Crash games.
Games from 29 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, ELK Studios, Wazdan, Leander Games, Booming Games, Relax Gaming, Inspired Gaming, Oryx, Gaming Corps, Fantasma, Swintt, Stakelogic, AvatarUX, Spribe, Games Global, RAW iGaming, Buck Stakes Entertainment, SlotMill, Hacksaw Gaming, Print Studios.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. However, we are sorry to inform you that there are currently no bonus offers from Lucky Casino in our database.
Browse all bonuses offered by Lucky Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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