In this review of Lucky Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Lucky Casino scored a High Safety Index of 8.3, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Lucky Casino review to find out more about this casino and determine if it's the right fit for you.
Is Lucky Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Lucky Casino, we thoroughly read and reviewed the Terms and Conditions of Lucky Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Lucky Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Lucky Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, Lucky Casino has attained a High Safety Index of 8.3. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Lucky Casino is related to 5 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Lucky Casino.
Lucky Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucky Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Lucky Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 2 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 812 black points in total, out of which 60 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Lucky Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Based on the 22 user reviews of Lucky Casino in our database, it has a Bad User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Lucky Casino company data and licenses
Lucky Casino is owned by Glitnor Marketing Limited and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Lucky Casino holds licenses issued by licensing authorities in these countries or regions: Sweden (Spelinspektionen), Malta (Malta Gaming Authority).
Win and withdrawal limits, payment options
Lucky Casino accepts deposits via 16 payment methods. This includes: Neteller, Payz (ecoPayz) , Trustly, Nordea, OP-Pohjola, cleo, Swish, OmaSP, Aktia, Handelsbanken, Alandsbanken, S-Pankki, Danske Bank, Säästöpankki, POP Pankki, SticPay.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 100,000 per month
No win limit
SEK 50,000 per day
SEK 250,000 per week
SEK 500,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Lucky Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Finnish
24/7
Swedish
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Lucky Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Lucky Casino to be good.
Lucky Casino casino games and slots
Lucky Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 33 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, ELK Studios, Push Gaming, Wazdan, Leander Games, Booming Games, Relax Gaming, Inspired Gaming, Gaming Corps, Fantasma Games, Swintt, Stakelogic, AvatarUX, G Games, Spribe, Kalamba Games, Games Global, Light & Wonder, Bragg Gaming, RAW iGaming, Buck Stakes Entertainment, SlotMill, Hacksaw Gaming, Print Studios.
Lucky Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Lucky Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our Lucky Casino bonuses page.
Browse all bonuses offered by Lucky Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(22)
User reviews of Lucky Casino
This is a place to share experience with Lucky Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This must be worst casino there is. They dont answer any questions or concerns. They handle complaints based on their own opinion, not any correct details. They dont comply with mga rules. They couldnt care less about responsibility and protecting vulnerable people, such as addicts.
Failed responsibility
Extremely bad support and complaint handling
You cant get any answer for your concerns
They dont care about harm that gambling causes, they allow addicts to use the site
I have no idea why Guru is posting this Lucky casino as closed. In my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was accepted by IGaming that has a lot of curupt casinos. I will try again, if I receive anything good, I will change my review.
This is a very shameless casino. I deposit $2300. I lost. Only $1300 left. I provided my ID 3 times. Including my selfies. He was still asking for a photo of my ID. Obviously, he didn't want me to withdraw the money. This is a shameless site. I don't know why there is such a high score. Maybe this scam site gave casino.guru enough money.
I deposited $2400 and they closed my account without giving me any reason. Let me contact his support email support-jp@gambola.com, and tell me that I am playing luckycasino, not their gambola, they are just trying to defraud the player's deposit and do not want to withdraw money from the player, this is a scam casino! ! ! !
Nothing！！！！！！！！！！！！！！！！！！！
No 7/24 support
Scam Casino!!!
Safety Index explained
Safety Index of Lucky Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.3/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
23 Apr 2020
Discussion
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