VulkanSpiele Casino - Player’s withdrawal is delayed.

Hello.

i dont know why and how i found this casino but since i live in poland its a bit hard to find online casino here,i found vulkanspiele.com and deposited 100 pln. didnt play with any bonus or free spins.with my 100 pln i played and won 12k pln. i made withdrawal requests,its been 15 days already and withdrawal requests still not approved.everyday i speak with chat but they are saying same thing that they have rule if you requested money for withdrawal is 20 times more than deposits withdrawal needs over 30 days.its already so annoying whatever they are doing.

anyone have any experience with vulkanspiele?

Dear shemogevle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello.

No i did not made any withsrawals from here before.this is first time i used this casino.

KYC is fully verified.after i requested withdrawal they emailed me asking to upload bunch of stuff.i did and kyc is verified.

i accumulate winnings all with 100 pln which i deposited. i did not used bonus they gave me.its even expired in my bonus history.

i will upload screenshots of communications between us.



https://casino.guru/forum/casinos/vulkanspiele-is-scam#post-155435

here you can see more.

today i had communication on instagram with their operator or something v.partners .

https://www.instagram.com/v.partners_official?igsh=bTMxNXE0dnZrNWN6

they said this vulkanspiele is their casino and its legit.

Dear shemogevle, do you have any updates regarding the withdrawal?

What is the status of your withdrawal request?

Hi!

they still are not approved 🙂 i almost lost all the hope 😁

they are scammers

i had 3 withdrawal requests,800 pln 1000pln and 10000 pln.today i received email saying my 10000 pln request is cancelled because of technical matter which they are not saying what is meaning of that 🙂 saying i should create new request and then counting 30 days start again from the moment i create new withdrawal request. later i received email again saying 1000 pln request also is cancelled. they cancelled them due to technical problem and saying i should create new request and wait 30 days again. its a scam

yesterday they canceled my 10000 pln and 1000pln requests saying its technical issue. i text their official provider (?) v.partners on instagram and they said i should make requests of smaller amounts of money and withdraw 10000 pln like that,with small requests and they said my 3rd request which was 800 pln would be approved today and it got approved successfully! i got that money but 800 pln is only small part of 11800 pln 🙂 after that like v.partners advised i made 20 new request each 500 pln hoping they will approve them more faster and easily. chat on website saying counties of 30 days will start over and you cant imagine how mad that made me. i hope they will not make me wait another 30 days. yes most important is that they paid at least some part but it doesnt mean that they should make me wait another 30 days because they simply could not proceed 10000 pln requests at once because of some technical matter,obviously from their side

please if you did not contacted with them for now,contact them and somehow help me get that money from this people bevause its unfair and very frustrating.

thank you.

Dear shemogevle, how much have you withdrawn so far?

Are there any pending withdrawal requests in your casino account?

they are sending me 1k pln every day 🙂

i much prefered whole money at once but this its better than nothing.

Dear shemogevle, could you please provide the total dispute amount?

Please let us know when you have received all funds.

total dispute amount was 11800 pln. they already send 4800.

Dear shemogevle, thank you. Please keep us updated.

Dear shemogevle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they paid money.dont need any more assistance.

thanks.

Dear shemogevle,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru