VulkanSpiele Casino - Player’s withdrawal is delayed.

Hello.

i dont know why and how i found this casino but since i live in poland its a bit hard to find online casino here,i found vulkanspiele.com and deposited 100 pln. didnt play with any bonus or free spins.with my 100 pln i played and won 12k pln. i made withdrawal requests,its been 15 days already and withdrawal requests still not approved.everyday i speak with chat but they are saying same thing that they have rule if you requested money for withdrawal is 20 times more than deposits withdrawal needs over 30 days.its already so annoying whatever they are doing.

anyone have any experience with vulkanspiele?

Dear shemogevle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello.

No i did not made any withsrawals from here before.this is first time i used this casino.

KYC is fully verified.after i requested withdrawal they emailed me asking to upload bunch of stuff.i did and kyc is verified.

i accumulate winnings all with 100 pln which i deposited. i did not used bonus they gave me.its even expired in my bonus history.

i will upload screenshots of communications between us.



https://casino.guru/forum/casinos/vulkanspiele-is-scam#post-155435

here you can see more.

today i had communication on instagram with their operator or something v.partners .

https://www.instagram.com/v.partners_official?igsh=bTMxNXE0dnZrNWN6

they said this vulkanspiele is their casino and its legit.