Dear ventronigiovanni3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.
Please understand opening multiple accounts is prohibited in most online casinos. Consequences for breaching this rule might range from account closure to confiscation of a player's balance.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain under which circumstances you closed your previous account?
- How much did you deposit overall on your new account?
- How much did the casino return to you already?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear ventronigiovanni3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.
Please understand opening multiple accounts is prohibited in most online casinos. Consequences for breaching this rule might range from account closure to confiscation of a player's balance.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain under which circumstances you closed your previous account?
- How much did you deposit overall on your new account?
- How much did the casino return to you already?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas