HomeComplaintsIviBet Casino - Player's account is closed, winnings confiscated.

IviBet Casino - Player's account is closed, winnings confiscated.

Amount: €13,000

IviBet Casino
Safety Index:Below average
Submitted: 06 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

5d 22h 9m 39s

Case summary

yesterday

The player from Italy won 13,000 euros but faced issues when attempting to withdraw as the casino closed his account, canceling his winnings and only refunding his initial deposit. The casino alleges he has a duplicate account, but he asserts his previous account was permanently closed a year ago.

Public
Public
2 days ago
Translation

I won 13,000 euros on a slot machine, and when I tried to withdraw, problems arose. Today, they closed my account, completely canceling my winnings and only refunding the money I deposited.

They claim I have a duplicate account, but that's not true because my previous account was permanently closed a year ago. I opened a new one, and the old one no longer exists, so I demand my winnings.

Can you help me?

Automatic translation:
Public
Public
yesterday

Dear ventronigiovanni3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please understand opening multiple accounts is prohibited in most online casinos. Consequences for breaching this rule might range from account closure to confiscation of a player's balance.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain under which circumstances you closed your previous account?
  • How much did you deposit overall on your new account?
  • How much did the casino return to you already?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
yesterday
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news