HomeComplaintsDuckyLuck Casino - Player's cash out attempts failed.

DuckyLuck Casino - Player's cash out attempts failed.

Amount: $2,500

DuckyLuck Casino
Safety Index:Above average
Submitted: 04 May 2024 | Case closed : 19 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from the US had complained about encountering issues and delays when he attempted to cash out his winnings. We had tried to engage with the player by asking several clarifying questions about his account status and the nature of his withdrawal problem. However, despite extending the response deadline, the player failed to reply to our inquiries. Consequently, we were unable to proceed with the investigation or provide a resolution due to the lack of communication from the player's end.

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6 months ago

Total runaround when trying to cash out .complete scam

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6 months ago

Dear carlorodriguez65,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise if your account has been fully verified? 
  • Have you been advised why you can’t withdraw your winnings? 
  • Is it an internal casino system issue, or it’s related to your account only? 
  • Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela


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6 months ago

Dear carlorodriguez65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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