They will sometimes drop a free $5 in the account (not often). The playthroughs on promos and bonuses is fair. Their loyalty system is midrange as compared with others that I take advantage of regularly.
I can't comment on customer service as I haven't had a need to contact them for any reason.
The only major complaint I have is that often I am unable to play due to geolocation issues. Even though I am located almost in the exact center of Ontario, there are no cell towers in my area, and there is only 1 other wifi network in my area that is just BARELY able to be caught by my wifi card every now and again. DK geolocation relies heavily on networks other than your own to geolocate you, so if you do not have any in your area you will not be able to play.
- Decent promos
- DK exclusive games
- Geolocation is VERY picky (having at least 2 other wifi networks in range is a must)
- Very sporadic bonus bets