Cybercasino3077 - Player’s deposits have never been credited to her casino account.

I am writing to you for your help to get my money back!!.

So about 17 days ago I had deposit £200 but it looked like it hadn't gone through as the page hadn't loaded properly.

I checked my bank account and it hadn't been taken.

So I pressed the deposit 200 again. All of a sudden it had taken £400!.

I got in contact with cyber casino 3077.

I explained what happened they asked me to send them proof of which I did.

They then sent me a email to confirm that the £400 would be back in my bank account within 10 days.

I have sent them many emails as the money is still not in my bank account and I need this money for my bills!.

I am desperate to get my £400 back.

Please help!!

Dear Tarie33,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

No I haven't contacted the bank yet!

And I didn't really want to go through the bank to do it.

But if that is the only way then I guess I will have too!

Please do, Tarie33. As I mentioned earlier, they need to part of the investigation.

Okay thankyou I will get the bank to look into this for me.

Thank you very much, Tarie33, for your cooperation. Please keep me updated. I will set the timer for 7 days and check back with you next Tuesday.

Dear Tarie33,

Have there been any developments since our last conversation?

Dear Tarie33,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.