Cybercasino3077 - Player’s attempts to close her account have been overlooked.

I have tried to close my account for roughly around 6 weeks now. As I am aware the only type of communication is via email with them. I have a gambling problem and have stated this on Numerous occasions and since gambled thousands and still constantly ask them to close my account with no joy.

Dear A,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, forward me the self-exclusion requests which you sent to the casino? Have you made any successful deposits after the first request?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

A, thank you very much for your email. Would you be so kind and forward me all the deposit receipts (deposits made after the self-exclusion request)?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication or evidence. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

good morning and thank you, the only way I can do this is screen shots of my bank statement. As there isn’t a direct option to show your transactions made on cyber casinos 3077. So I will email over the deposits from my bank if that’s okay? All I want is the account closed or a contact number for them or something but I need my account closed ASAP .

Thank you very much A for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will now try to contact the casino and let them know about your issue.

Thank you I appreciate it

We haven't receive any respond from the casino yet. Is there any update regarding the case? Also please note, if we won't get any answer from the casino within the next 7 days, the complaint will be closed as unresolved.

Dear A,

Unfortunately, the casino haven't respond to us within the given time. We will be forced to close the complaint as unresolved as the casino is non-responsive. I'm really sorry that we could not help you out with this specific case. Please do not hestiate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru