The player from the UK has been trying to close her account due to a gambling problem. The complaint was closed as unresolved as the casino did not respond to us within the given time.
Cybercasino3077 - Player’s attempts to close her account have been overlooked.
Black points: 492
Amount: €3,000
Cybercasino3077
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Cybercasino3077 has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
I have tried to close my account for roughly around 6 weeks now. As I am aware the only type of communication is via email with them. I have a gambling problem and have stated this on Numerous occasions and since gambled thousands and still constantly ask them to close my account with no joy.
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3 years ago
Dear A,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, forward me the self-exclusion requests which you sent to the casino? Have you made any successful deposits after the first request?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
A, thank you very much for your email. Would you be so kind and forward me all the deposit receipts (deposits made after the self-exclusion request)?
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication or evidence. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.
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3 years ago
good morning and thank you, the only way I can do this is screen shots of my bank statement. As there isn’t a direct option to show your transactions made on cyber casinos 3077. So I will email over the deposits from my bank if that’s okay? All I want is the account closed or a contact number for them or something but I need my account closed ASAP .
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3 years ago
Thank you very much A for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
We haven't receive any respond from the casino yet. Is there any update regarding the case? Also please note, if we won't get any answer from the casino within the next 7 days, the complaint will be closed as unresolved.
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3 years ago
Dear A,
Unfortunately, the casino haven't respond to us within the given time. We will be forced to close the complaint as unresolved as the casino is non-responsive. I'm really sorry that we could not help you out with this specific case. Please do not hestiate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
