Crypto Loko Casino - The player struggles to withdraw his winnings.

Im having trouble with cryptoloko

I have an available balance im trying to withdraw that i won' with free spins.

I tried to contact them. No response

It will not let me verify my identity for some reason. I cant verify my identity to be able to even make the initial deposit to withdraw available balance. I tried contacting them and emailing no response and no live chat feature working

Hello Kristi88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto Loko Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Did you try to upload your documents directly within your casino account or you forwarded them by mail to the casino? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I have never had contact with them. I have tried for 2 days now. As far as the verification process ongoing well I have never attempted to load anything to them before yesterday. So when i tried to withdraw my balance and found out i needed to thats when i tried going through the process. I did notice my identity verification did say ongoing. When i tried to upload my license it directs me to another page that states link expired contact support 24/7 chat or email. No 24/7 chat and i sent emails.

I noticed that a few updates have been made just recently to my account for instance now it says for my documents (identity verification) instead of pending now says pending documents and when i click it says the link has expired or is invalid

Hello Kristi88,

As mentioned above the verification process may take up to 14 days in case you forwarded them all the requested documents.

Can you please advise if you did contact the casino by e-mail and if yes, what did they respond? If you did not, be sure to mail then regarding the verification.

Greetings all,

I had a look and can see that account verification was completed and the withdrawal was delivered via Bitcoin on the 18th of February.

Best wishes,

Nick and Crypto Loko

Dear Kristi88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened and closed as resolved after the player contacted us that he received his payout from the casino.