Crypto Loko Casino - Player's withdrawal was partially confiscated.

I had over 1,500 usd available for cash out. I asked for 1,300 to be redeemed to my crypto wallet, it didn’t happen. It was canceled by a manager and I received 12 usd and it shows as manager approved 1,288 to somewhere else. I was cheated out of 1,288 usd.

Dear kennylegg18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I received a bonus code of 180loko and after I played through the amount needed to redeem your winnings is when I attempted to withdraw.

• Am I correct in understanding that your winnings were solely accumulated from a free bonus?
• Have you previously utilized any free bonuses offered by this casino?
• Did you make any real money deposits in between the free bonuses for gameplay?

Thank you.

Whether or not if I did use a bonus I met the playthrough requirements and accumulated a redeemable amount. On that note even if it's decided that it was confiscated on a bonus I'm still allowed a 100 dollar payout according to the email sent.

Here is the email I spoke of

Is my case still open?

I apologize for the delayed response. I have checked the general bonus terms and conditions, and this is what I found (here):

RULES

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

2. Players are not allowed to redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw winnings from the second No Deposit Bonus.

Based on the screenshots you provided, it appears that you activated several free bonuses without making any real money deposits for gameplay. Regrettably, in such instances, our ability to assist you may be limited.

Ok. I will do my best to get that site shut down.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.