HomeComplaintsPlayzilla Casino - Player's withdrawal is delayed at the casino.

Playzilla Casino - Player's withdrawal is delayed at the casino.

Amount: €400

Playzilla Casino
Submitted: 30 Jan 2025 | Resolved : 31 Jan 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player from Italy has a pending withdrawal request of €400 from PLAYZILLA casino, which has been pending for four days despite a verified account. Attempts to contact support result in long wait times with many players ahead. The player later informed us that the casino paid out his winnings, and the complaint was closed as resolved.

Public
Public
Translation

Hello. I'm writing to you because I trust in your support for the problem I'm having with the PLAYZILLA casino. I have already had my account properly verified, and on Sunday morning (4 days ago), I requested a withdrawal of €400. After all these days, my withdrawal request is still pending, and if I want to try to contact them via chat for explanations, there are always 40 to 60 players waiting. So, there's an endless wait! I'm not sure whether to trust them and risk losing my €400 winnings! 🤬🤬🤬🤬🤬. It should be noted that I didn't use any bonuses or free spins for this win. Could you please help me?

Thank you in advance, and have a good day.

Automatic translation:
Public
Public

Dear Ragmn82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Public
Public
Translation

Thanks for the support Veronica. Yes I confirm that my account has already been verified correctly also because 3 years ago I withdrew and received the winnings without any problems (within 2 days though!) That's why I'm making this complaint! Because 4 days have already passed! Ok I'll wait anyway

Automatic translation:
Public
Public
Translation

Good morning! All's well that ends well.. This morning they accepted my withdrawal and credited the €400 correctly! Thank you all for the support! For me the case is closed. Have a nice day

Automatic translation:
Public
Public

Dear Ragmn82,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news