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Our verdict Case closed

Winfest Casino - Player’s winnings from bonus have been cancelled.

Resolved Submitted: 11 Apr 2020
Disputed amount: €2,000
Safety Index 8.7 High
Our verdict Case closed

WestCasino - Wife and husband have made deposits from the same bank account.

Resolved Submitted: 11 Apr 2020
Disputed amount: €2,000
Safety Index 8.0 High
Our verdict Unjustified complaint

GoodWin Casino - Player’s struggling to receive her bonus winnings.

Closed Submitted: 11 Apr 2020
Disputed amount: €447
Safety Index 6.6 Above average
Our verdict Player stopped responding

StarVegas Casino IT - Player’s enquiring about withdrawal process.

Closed Submitted: 11 Apr 2020
Disputed amount: €100
Safety Index 8.4 High
Our verdict Player stopped responding

Osiris Casino - Player’s requests for self-exclusion have been overlooked.

Closed Submitted: 11 Apr 2020
Disputed amount: €100
Safety Index 3.1 Very low
Our verdict Case closed

Play24Bet Casino - Player’s claiming his deposits, which were made after a request to close his account, to be refunded.

Resolved Submitted: 10 Apr 2020
Disputed amount: €449
Safety Index 2.4 Very low
Our verdict Case closed

Cashmo Casino - Player’s requesting his deposits to be refunded as he has registered with Gamstop.

Resolved Submitted: 10 Apr 2020
Disputed amount: £200
Safety Index 8.7 High
Our verdict Case closed

Slot10 Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 10 Apr 2020
Disputed amount: €2,200
Safety Index 2.3 Very low
Our verdict No reaction policy

Roo Casino - Player’s winnings from bonus have been cancelled.

Unresolved Submitted: 10 Apr 2020
Black points: 100
Disputed amount: A$16,000
Safety Index 3.2 Very low
Our verdict Other

Casinochan - Player’s questioning casino’s withdrawal and verification procedures.

Closed Submitted: 09 Apr 2020
Disputed amount: A$800
Safety Index 7.7 Above average
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