24K Casino Review

Name: 24K Casino Review
Item: 24K Casino
Rating: 2.2
Author: Zuzana Safran

Casino under maintenance

24K Casino is currently under maintenance and therefore may not be accessible.

Browse recommended casinos

2.2/10Safety Index Very low by Casino Guru

Browse recommended casinos

24K Casino Review

Casino under maintenance

24K Casino is currently under maintenance and therefore may not be accessible.

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

Access from Ohio blocked, VPN forbidden

Show company details

Payment methods

Show all (14)

Withdrawal limits

per month

$5,000

Owner Phoenix Media Tech B.V.

Established 2019

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews9Safety Index explainedDiscussion14Payment methods14

Casino under maintenance

24K Casino is currently under maintenance and therefore may not be accessible.

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24K Casino Review

We've thoroughly reviewed 24K Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, 24K Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 7 complaints about this casino in our database. Because of these complaints, we've given this casino 14,722 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: 24K Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

24K Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

24K Casino has a withdrawal limit of $5,000 per month, which we consider to be a very low value. If you manage to win big, you might struggle to withdraw your money all at once and it might take you several months or years to actually get all of it. If you plan to play higher stakes, it's advisable to look for a casino with a higher withdrawal limit or ideally without a limit altogether.

Based on the information we've collected and assessed in our 24K Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (14)

Withdrawal limits

per month

$5,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (8)

English customer support

All languages (8)

No live chat

Game providers
Show all (85)
Game providers (85)

Positives

Games from many software providers including NetEnt
Wide variety of table games
Bitcoin accepted
Quick registration with only basic information

Negatives

Bonuses not available for all countries
Not all of the terms and conditions are translated to the language option provided on the website
Not all game providers are available for all countries
No live chat

Interesting facts

The amount of maximal monthly withdrawal limit depends on the player's status

Author & Guarantor: Zuzana Safran Last updated: 15 Mar 2023 Anything incorrect or missing? Let me know

24K Casino bonuses

Browse all bonuses offered by 24K Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of 24K Casino

This is a place to share experience with 24K Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

chiller19

Junior Apprentice

• 2 years ago

I also won 1300 here and they blocked my acc directly, where I wrote to them they said I had my acc blocked. take care here.

Safety Index of 24K Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 24K Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low2.2/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: $5,000 / month

Complaints about 24K Casino and related casinos (21)

21All0Opened7Not solved9Solved5Rejected

Complaints directly about 24K Casino

Resolved Our verdict

Case closed

Disputed amount: ??

Player's request to close account is ignored.

The player from Austria had requested account closure through an email, citing excessive losses as her reason. The online casino had not yet actioned it. We had advised the player that casinos were not obligated to close accounts unless there was evidence of gambling problems. The player was encouraged to unsubscribe from all casino communications and stop using the account, as most online casinos eventually close inactive accounts. The player later confirmed that her issue had been resolved.

Read moreRead less

Submitted: 13 Feb 2024

Unresolved Our verdict

Uncertain case, passive regulator

Black points: 50

Disputed amount: €100

Player’s account has been blocked.

The player from Bulgaria had his account blocked without further explanation. The remaining balance is still held by the casino. A casino representative let us know about the owner change and that all casino accounts should be temporarily disabled at the moment, and the casino's website will be fully available soon. However, we were not able to get more details. We were provided with a new relevant contact, but no one has contacted us back.

Read moreRead less

Submitted: 31 Aug 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €700

The player struggles to withdraw.

The player struggles to withdraw for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 22 Jul 2022

Unresolved Our verdict

No reaction, passive regulator

Black points: 251

Disputed amount: €350

Player’s struggling to complete the account verification.

The player from Greece is experiencing difficulties withdrawing their winnings due to ongoing verification. We closed the complaint as 'unresolved' because the casino failed to reply.

Submitted: 06 Jun 2022

Resolved Our verdict

Case closed

Disputed amount: €900

Player’s struggling to withdraw their winnings.

The player from Norway is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Submitted: 23 Feb 2022

Resolved Our verdict

Case closed

Disputed amount: €200

Player’s attempts to block his account have been overlooked.

The player from Germany has been trying to close his account. Unfortunately, the enquiries were ignored. Player’s complaint has been resolved successfully.

Submitted: 04 Jan 2022

Unresolved Our verdict

No reaction, passive regulator

Black points: 3991

Disputed amount: €16,000

Account closed for unknown reason.

The player 'ttmasei' played video poker Jacks or Better at 24kcasino.com where their balance went to over €23000. However, the casino only paid a few thousand euros and then closed their account while their balance was about €16000. The player's account ID verification had been successful earlier and they had not played with any bonus. The casino didn't react to this complaint.

Read moreRead less

Read more on: thepogg.com Submitted: 5/2021

Case closed Our verdict

Unjustified complaint

Disputed amount: €300

Player’s struggling to withdraw her winnings.

The player from Italy was experiencing difficulties withdrawing her funds. Later, it became clear she was accused of having created multiple accounts in the casino. The casino provided sufficient evidence to prove the claim. The complaint was rejected as 'unjustified'.

Read moreRead less

Submitted: 18 Aug 2021

Unresolved Our verdict

Insufficient evidence from casino

Black points: 1104

Disputed amount: 142 mBTC

Duplicate account accusation without evidence.

The player 'MARKOBEND' complained about the 24KCASINO confiscating 142mBTC from his account after he requested a withdrawal of 150mBTC, leaving 8mBTC in his account. The casino accused the player of having a duplicate account but failed to provide sufficient evidence, so the case was closed as unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2020

Unresolved Our verdict

Uncertain case, passive regulator

Black points: 196

Disputed amount: $982

Delayed payment and blocked account without explanation.

The player 'YURY.STR' complained about not receiving his winnings of 982USD from the 24KCASINO who blocked his account without stating why. The casino asked the player to send an e-wallet proof to their mail, which he did. There was no further communication from that moment.

Read moreRead less

Read more on: askgamblers.com Submitted: 7/2020

Unresolved Our verdict

Insufficient evidence from casino

Black points: 525

Disputed amount: 22 mBTC

Player was accused of belonging to a fraudulent group, without proof.

The player 'ZOMSKIS' complained about the 24KCASINO refusing to help him with a bonus related glitch, due to which he was not able to complete the wagering of his win from FS and closed his account later on. The casino accused the player of belonging to a group of fraudulent players, but failed to provide sufficient proof. The mediator closed this complaint as unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 3/2021

Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to complete the account verification.

The player from Italy is complaining about the lengthy verification process. After the player submitted his renewed documents, the verification process was completed and he received his winnings.

Submitted: 30 Jun 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €1,100

Player’s account has been blocked.

The player from Austria had their account blocked without further explanation. The requested withdrawal is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 26 Jun 2021

Resolved Our verdict

Case closed

Disputed amount: €800

Player’s account has been blocked.

The player from Germany had his account closed due to a gambling problem but his winnings were cancelled retroactively. Eventually, the player received his winnings.

Submitted: 03 May 2021

Unresolved Our verdict

Justified complaint

Black points: 8605

Disputed amount: €16,000

Player’s criticizing false advertisement of bonus.

The player from Finland has tried to redeem loyalty points without being successful.

Submitted: 19 Apr 2021

Case closed Our verdict

Other

Disputed amount: €20

Player cannot play her preferred games.

The player from Ireland is experiencing technical difficulties with game providers. After making a deposit, all her favorite game providers disappeared.

Submitted: 29 Nov 2020

Resolved Our verdict

Case closed

Disputed amount: €10,000

Player’s account has been blocked.

The player from Ireland had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions. Later he wrote the complaint got resolved.

Read moreRead less

Submitted: 09 Sep 2020

Resolved Our verdict

Case closed

Disputed amount: €589

Player’s withdrawal has been delayed.

The player requested a withdrawal, but then his bank refused to accept the payment. The issue was successfully resolved, the player received her funds.

Submitted: 19 Aug 2020

Resolved Our verdict

Case closed

Disputed amount: $1,065

Player’s account has been blocked and audited.

The player from Belarus has requested a withdrawal three months ago. Subsequently, the account was blocked for an audit.

Submitted: 15 Aug 2020

Resolved Our verdict

Case closed

Disputed amount: $982

Player’s account has been blocked.

The player from Belarus had their account blocked without further explanation. The player later informed us that the issue have been resolved.

Submitted: 15 Jul 2020

Case closed Our verdict

Player stopped responding

Disputed amount: €30

Player is having difficulties withdrawing money to his MasterCard.

The player from Austria is struggling to withdraw funds to his MasterCard. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 24 Mar 2020

Show more complaints (+11)