Casinochan Review

The player from Germany requested the withdrawal divided into 2 installments. Both were cancelled and part of his winnings disappeared. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

The player from Czech Republic is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. As the player has closed his account, we ended up rejecting this case.

The player from Czech Republic has submitted all the required documents for KYC. Unfortunately, the verification is still pending. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Czech Republic had his account closed due to the provider’s decision. After receiving no response from the casino, we closed the complaint as ‘unresolved’. Later, the complaint was reopened and rejected based on the evidence provided by the casino suggesting third-party payment.

The player from Canada had his winnings cancelled due to breaching bonus terms. The player claims that he refused a promotional offer. We’ve rejected this complaint in our system because we assume that the issue got resolved by the 3rd party.

The player from Canada is experiencing difficulties completing the account verification due to inconsistencies in his first name. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia is experiencing difficulties accessing the website. Previously, the player was struggling to complete very strict account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested his account to be blocked. Unfortunately, it hasn’t been honored and the player lost a substantial amount of money. He requests all his deposits to be refunded. The player didn't clearly express his addiction, so the casino wasn't aware of it, therefore we rejected this complaint.

The player from Australia is highly dissatisfied with the verification process which requires confidential documents. Furthermore, the player is complaining about slow casino support. We rejected this complaint as the player was using offensive language and refused to cooperate.

The player from Canada has been accused of breaching bonus terms by placing a single bet greater than $5. Therefore, their winnings were confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Italy faced repeated refusals of their withdrawal request from Playamo Casino due to claimed missing verification documents. They argued that their physical card did not display a number or expiration date and provided online banking screenshots containing the necessary information, yet their withdrawals were still being canceled. The issue was resolved as part of the funds were credited to the player's bank account, indicating that their profile had been verified.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.

The player from the Czech Republic requested a withdrawal, but it has been rejected. Although the player deposited funds via third party cards, the casino has decided to pay the player his winnings and warned him not to deposit from third party cards again. The complaint is now resolved.

The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. The isue was successfully resolved.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully in compliance with the maximum cashout limit from the bonus that was activated, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties verifying the account as the driving license wasn’t accepted by the casino. The issue was eventually resolved and the player received his winnings.

The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience.

The player from Austria faced issues with a withdrawal of €150 from Bizzo Casino, which had been canceled six times despite her account being fully verified and previous successful withdrawals. She had provided all requested documentation, including screenshots of deposits, but her requests kept getting rejected without a clear explanation. The issue was resolved after the player threatened to escalate the matter, resulting in the casino finally processing the payment. The complaint was marked as 'resolved' in the system.

The player from Chile had requested a withdrawal of her winnings on the 17th, but the funds had not yet been deposited. Despite having contacted customer service, she was told it would take an additional 5 days, which had not been fulfilled. After further communication, it was clarified that the issue was related to the player's bank, but eventually, the payment was successfully made through another system. The player confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing his winnings from Bizzo casino, as the casino had been rejecting her withdrawal requests for the last three days. Despite providing various documents and communicating with the department, he was still waiting for his requested payout to be approved. The issue was resolved after the player successfully completed the verification process, allowing him to withdraw 8,000€. The Complaints Team confirmed the case as resolved and appreciated the player's cooperation.

The player from Germany reported repeated issues withdrawing winnings from Bizzo Casino, encountering vague responses from customer service and ongoing reasons for withholding funds. The player expressed disappointment in the support provided and labeled the experience as potentially fraudulent. The issue was resolved after the player submitted a complaint, leading to the prompt processing of the withdrawal and the funds being credited to his account. The Complaints Team marked the complaint as resolved, acknowledging the time-consuming nature of the process.

The player from Germany was unable to withdraw winnings after depositing around €600 in cryptocurrency because the casino required extensive KYC documentation. Despite having provided ID, address proof, and bank statements, the casino then asked for shareholder agreements, which the player could not provide due to confidentiality. The issue was resolved after the player successfully submitted a bank statement and a letter from the managing director confirming the dividend payment. The casino acknowledged the resolution, and the player received the funds.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.

The player from Spain had reported that Bizzo Casino had cancelled his withdrawal and closed his account due to alleged gambling addiction. He had requested the return of his winnings and had expressed concerns about the casino's policies on withdrawals and deposits. After the player's communication with the casino, player reported the issue as already resolved.

The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.

The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings. Despite multiple attempts to contact the casino's support team, the issue had remained unresolved. The casino had attributed the delay to the tournament provider not releasing the list of winners. However, the issue was later resolved when the casino paid out the winnings. The player then requested to close the complaint as her issue had been successfully addressed.

An Australian player has been accused of fraudulent account activity and is seeking to recover winnings or a refund for the money spent during September 17-18. The complaint was resolved as the player received his refund from the casino.

The player from New Zealand had a big win at Bizzo using VIP bonuses. She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. Player’s complaint has been resolved successfully.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had struggled to withdraw her winnings from Bizzo Casino because her bank had rejected the payment. The casino had insisted that they had sent the funds, but the player's bank had claimed that they had rejected the transaction due to Bizzo Casino not being licensed in Greece. The player had provided the ARN (Acquirer Reference Number) to the casino for verification. However, the casino had requested an official document from the bank, which the bank had refused to provide. The casino had then asked for the player's bank statements, which the player claimed to have sent multiple times. The casino had provided proof of payment to the Complaints Team, but the player could not provide any official document from her bank. The complaint had initially been closed as unresolved due to the conflicting claims. However, it had later been reopened at the request of Bizzo Casino, who had confirmed that they had refunded the player in December 2022. The player had also confirmed receiving the refund, leading to the complaint being marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from US verified his account, but the casino keeps rejecting all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino representative informed us that the player's account was verified so he was able to withdraw the funds. A few transactions were credited back to the player's account, and he later gambled them away instead of submitting a new withdrawal request, other payouts were successfully received. The player stated that his complaint was resolved so we closed it as it is.

The player from Italy breached the bonus T&Cs by placing bets higher than allowed, therefore we first rejected this complaint. Later the player informed us that the casino decided to return his winnings and after the casino confirmed that this was true we marked the complaint as resolved.

The player from Canada has entered wrong DOB by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany was complaining about the lengthy and complicated verification process. The player later passed the verification process and requested a withdrawal. The complaint was closed as 'resolved' after the player confirmed she had received her winnings.

The player from Argentina faced issues withdrawing funds from the casino despite having done so successfully before. The casino requested a change in payment method and a December bank statement that was not yet available. The issue was resolved when the player confirmed that she had received her payment. The complaint was marked as 'resolved' in the system.

The player from Italy had requested a withdrawal of €3500, provided the necessary documentation, and had the withdrawal approved. However, two weeks later, the transfer had not been received, and after contacting support, the player had not received a response following their promise to resolve the issue. The issue was resolved as the funds had now arrived in the player's account, and the complaint was marked as 'resolved' in the system.

The player from Spain had encountered issues with National Casino when he attempted to withdraw his winnings of 5000€. After some back-and-forth communication, the casino allowed the withdrawal of the player's winnings. The issue was then marked as resolved by the Complaints Team.

The player from Manitoba had had an issue with withdrawing winnings from an online casino, as they had been unable to provide a requested screenshot of a bank transaction. The player had confirmed that this was the only document they couldn't provide, having already submitted approved proofs of identity and residence. The casino had insisted on a single screenshot, which the player's bank could not provide. The issue had been successfully resolved, with the player confirming receipt of the funds.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Argentina was experiencing difficulties withdrawing her winnings due to ongoing verification. The account was then verified but the player had issues with the chosen payment method. After trying a different payment method, the player received their winnings and the issue was resolved.