The player from Belarus did not complete the verification call. While the casino eventually provided supporting evidence, the complaint was ultimately rejected because the player ceased responding.
Mason Slots Casino - Player’s struggling to verify his identity.
Closed
Our verdict
Player stopped responding
Amount: €572
Mason Slots Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Dear SlavSplav,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Matej
Casino.Guru
