The player from Sweden had won 1900 EUR after depositing 20 EUR, but was unable to withdraw due to extensive verification requirements. She had submitted multiple documents, including her passport and bank statements, yet the casino continued to request additional proof of deposit. The Complaints Team noted that the verification process could take up to 14 days and advised her to wait for the withdrawal to process. However, the player failed to respond to follow-up inquiries, which led to the rejection of the complaint due to lack of information.