HomeComplaintsParimatch Casino IN - Player's withdrawal is delayed.

Parimatch Casino IN - Player's withdrawal is delayed.

Amount: 5,000 INR

Parimatch Casino IN
Submitted: 30 Jan 2025 | Case closed : 17 Feb 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had requested a withdrawal of 5000, which was marked as successful on 5/12/24, but had not been credited to his bank account. He received repetitive responses from Parimatch customer support stating that experts were working on the issue. Despite his confirmation of completed KYC verification and previous successful withdrawals, no resolution was reached as he did not respond to the Complaints Team's inquiries. Consequently, the complaint was rejected due to lack of communication from the player.

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My 5000 withdrawal has successfully in 5/12/24 in parimatch but not credit in bank.parimatch customer support daily send same reply are expert working on it.

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Dear ap021361, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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Yes I give before many withdrawal.in this platform I am playing 3 year .but now it's not give withdrawal.

My kyc has all ready completed and my winning amount has not any bonus used.

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Thank you for your response. Please forward me all the communication between you and the casino regarding the delay in your payment at veronika.f@casino.guru.

What types of games did you play? Were they slots, live casino games, or did you bet on sports?

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Thank you for your email. Please specify the types of games you played.

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Dear ap021361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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